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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Re: [MUT] missing content - Twitch drops

Hey, all.

It might take up to 4 hours for you to get them, so hang tight. In order to get your drops, close out of the game completely then relaunch it to check if you got them.

The team is aware of delayed rewards and looking into it. We will update you all as soon as we can when more info is available.

I know some of you already know how to claim your content, but just to make sure everyone is on the same page I'll reiterate the steps.

From your Twitch account select Notifications at the top. You will need to claim it there for it to hit your account in game.

4 Replies

  • Lil3Scuba's avatar
    Lil3Scuba
    4 years ago

    Hi EA, I watched the most recent MCS event where Noah won, on November 24th but my Twitch shows the packs that I earned from watching but when I claimed them, I never got them in game. The First MCS event on the 18th or whenever worked perfectly but I was hoping there would be a way for y’all to help out and get me the MCS tokens for Moss. Attached is a picture proving I earned the MCS tokens and watched the whole event.

    Xbox username is BR0SKI 21

    Thank you

  • Mynamehere228's avatar
    Mynamehere228
    4 years ago

    @EA_Blueberry 

    I'm having the same issue, and have contacted EA help 4 times (through live-support, I don't use twitter) and have gotten zero help for this. They've twice said to contact Twitch (twitch is very clear that they are not responsible for solving problems receiving in-game content, but I contacted them anyway and got the same response: contact EA help), and have otherwise not helped. Are there any other options to get this problem resolved?

  • Matt2Tatt's avatar
    Matt2Tatt
    4 years ago

    I am missing a MCS token from where I watched a MCS stream on Twitch a few weeks back. At first, I thought it was no big deal. But, now that the new Collin Johnson card came out (and I need 9 tokens total to get him), I'm exactly ONE token short and it's EXTREMELY frustrating. I've watched MCS Twitch streams since then, and have ALWAYS gotten my token pack. But, this ONE token is keeping me from getting the new card. I've contacted EA chat support who told me they have no way of keeping track of my Twitch MCS stream activity. Please, PLEASE...for the love of God, help me get this ONE MCS token that I'm missing. I've had to contact EA chat "support" a few times this year and they are ALWAYS absolutely ZERO help. 

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