Re: My last name is alerted as profane language.

@MyselfAsMyEnemy 

Sometimes our filter makes mistakes when a word or name is similar to an offensive term. If that is the case, we’ll fix it as soon as we can. With monitoring and reports from players, we aim to balance things so that players can speak freely in chat, be creative in their names, and still remove the most disruptive content.

Electronic Arts is committed to making our games and experiences fun, fair and safe for everyone. We use various tools to achieve this, including tools to filter inappropriate user-generated content in areas like in-game chat and EA Account, player and team names. 

We want to be very thoughtful and consider several things in our filter rules including:

• the types of content players report to us most, 
• historically hateful concepts, 
• trending offensive terms,
• game rating,
• and names that may not be eligible due to agreements.

Check out the EA Positive Play Charter to see what kinds of content you can use to keep things positive.

Unfortunately, because of the disruptive behavior of a few members in our gaming community who use certain words or names to harass other players or to glorify offensive conduct, our filter prevents anyone from using those words or names. 

We think it's best to proactively eliminate any potential harm or disruption these terms can cause for players of all backgrounds. 

Perhaps you could add a list of what your profanity filter determines to be unnacceptable? It makes it incredibly hard to enjoy a game mode where you're supposed to be the player when you can't even find a suitable version of your own name.

Also, certain community managers broke the rules you posted. Just thought people should know.

Guys.  Why is this still a problem?  Why you gotta make your creators sad like this?

@EA_Blueberry

I can't help but notice EA has a habit of blaming the user base for all of the faults with their games. Y'all forgot to program penalties into the game this year and the response is that people weren't complaining about it that much on the forum so you didn't see a need to include them. This issue is no different.

"... because of the disruptive behavior of a few members in our gaming community..."

In other words, we can't have an authentic simulation experience because some kid typed something toxic for a player name. Let's stop blaming that kid and instead find a way to make it so the 35 pages of people complaining about their personal names, and about actual current and historic players who are disbarred from the game, get to play their way and have their fun?

You could... give us an option to opt in or out of the filter (calling it a "profanity filter" is a misnomer because filtering profanity is not what it is doing). You could alert the player as to which specific name out of the 3,000 in a roster file, or 450 in a draft class, is causing the problem so we can quickly and easily rectify it.

You could redesign the filter to report possible offenses to you for individual review, like every other multiplayer game on the planet. After all, you're trying to sell franchise as a live service and you take MUT money every day. Treating it like an actual service, with human moderation instead of occasional delayed patches, would be a step towards making good on that concept.

Don't bother replying with the pat copy and pasted response about policy this, policy that. The policy is as dumb as the filter is broken. Reply that work is being done. Reply that you aren't going to break the hearts of your creators, who put 20+ hours into a single draft class and who do 100% of the groundwork of sustaining long-term interest in your games, anymore.