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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Re: My son bought coins online. Now I'm banned

@jake-amsoil 

There is nothing we can do to help with this. After 3 disputes, if the ban has not been overturned, it's going to need to stay in place as they couldn't find evidence that the ban was issued in error. 

Buying coins is strictly against the Terms of Service. No matter who is buying them on your account. In the future, it would be best to make sure your account is secured so unauthorized actions don't take place.

3 Replies

  • jake-amsoil's avatar
    jake-amsoil
    3 years ago

    So what even if I get the next game the comes out im still screwed? 

  • jake-amsoil's avatar
    jake-amsoil
    3 years ago

    I mean you're a community manager. Isn't there anyway any of this can be used to help?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @jake-amsoil 

    Bans are normally only for the game you received it on so you should be good for future Madden titles. You're welcome to contact an advisor to confirm this by opening a case here.

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