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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Re: [Offline Franchise] saved game doesn't load


@NoFaceAngl_275j wrote:

WORK AROUND???  I kind of figured this out last night.  Maybe others already knew this, but it seems that what's giving the game the issue is using teams with different roles.  For example, all my franchise files that would not load were from franchises where I had used the roles of both coach and owner for different teams.  It doesn't seem to matter that I retired the owner right after creating a new one (Can't stand my team's owner irl).  I had started with a random team as coach and immediately took my team as the owner, created a new owner, and then retired.  I then forwarded 10-15 yrs and started as new coach on my team(so I wouldn't have to look at any real Jets players after the real life week 1 debacle).  With those files, maybe one in 8 saves took.  Also, when I left the franchise, instead of sending me to the madden home screen or the franchise files screen, it kept bouncing me to the xbox one lobby and I had to restart the whole game (and watch brady's demonstrative antics in the opening credit again and again and again).  After restarting maybe the 7th franchise where I forwarded it decades (very time consuming) I now only used the coach role when taking over a team.  Though it still usually bounces me to the xbox1 home screen when I leave the franchise  (I still have to sit through the game restart and watch tommy), at least the files work.  No jinx but it seems that the problem isn't there with the franchise files where there are only coach roles used.  Hope this helps some even though it isn't what we payed for.


Thank you for the detailed response. Not sure if that is the cause but you may be onto something.

Do you know if the auto save file was deleted? I tend to have a couple separate save files myself when I play Franchise that way I always have a backup save to revert to in case it's needed. It sounds like you and others didn't delete the auto save but I want to make sure.

If you downloaded the recent update earlier this month and are missing an offline Franchise (created after the update was installed), please let us know of the following:

  • Gamertag/PSN ID/Origin ID
  • Platform you play on (Xbox Series X/S, PS4, PS5, Stadia, PC)
  • Did you control multiple teams in the Franchise? Did you have them assigned as all coaches, owners, or mixed?
  • Did you delete the auto-save file?
  • Do you use an external hard drive? (If so, it's possible files could be located on both the internal and external if saves are not properly assigned to the same drive the game is installed on)
  • When did your Franchise get deleted? Did any changes prior to that (example: Xbox software update, crash/freezing, power outage)

Thank you for alerting this to us. 

21 Replies

  • Tweezawed's avatar
    Tweezawed
    4 years ago
    • Gamertag/PSN ID/Origin ID : Tweezawed
    • Platform you play on (Xbox Series X/S, PS4, PS5, Stadia, PC) : PS4
    • Did you control multiple teams in the Franchise? Did you have them assigned as all coaches, owners, or mixed? : No and no. I was playing as a coach for a single team, with severals saves for the Falcons names zzzFalcons to zzzFalcons3
    • Did you delete the auto-save file? : No
    • Do you use an external hard drive? (If so, it's possible files could be located on both the internal and external if saves are not properly assigned to the same drive the game is installed on) : No
    • When did your Franchise get deleted? Did any changes prior to that (example: Xbox software update, crash/freezing, power outage) : The PS4 9.00 patch downloaded this morning (9/15/2021), played with no issues today, until a Madden 22 crash around 9:45PM CEST, then my Franchise saves couldn't load.

    PS : my saves was created before any patches.

    I know this year edition of the game had a rocky start (for unknown reasons) but having over 100 hours of an offline franchise mode thrown through the window without any adress from the devs was quite disheartening. This year was supposedly the "Franchise-mode-year", yet we had the 0 score bug for several weeks and now this one.

    I'm not naive, I know MUT players opinion is worth much more since they're the ones bringing in most of the money, yet I hope this bug will swiftly be fixed and we will be able to play our saves again, that would be the bare minimum.

  • JediRalts's avatar
    JediRalts
    4 years ago

    Product: Madden NFL 22
    PlatformMicrosoft XBOX Series X
    Which console generation do you have? Microsoft Xbox Series X
    What is your gamertag? JediRalts
    Date/time issue occurred: 9-13-21 and 9-14-21
    What type of issue do you have?Crash/Freeze
    Which mode has this happened in? Franchise Mode
    Which part of the mode? Offline
    What is your Franchise League Name? Just named the files "Falcons" and "Falcons2"
    Summarize your bug: Game will crash after completion of playing a game in the franchise and upon reloading Madden I won't be able to access my file. This time it even effected the backup file I saved that wasn't even loaded at the time.
    How often does the bug occur? Has happened to three different rebuilds, all towards the end of the 4th season, without fail.
    How can we find the bug ourselves? Play an offline franchise for a few seasons. If it's anything like me one you get to the playoffs in season 4 you'll probably run into it
    What happens when the bug occurs? I can’t play my franchise
    What do you expect to see? I'd like to keep playing the franchise I've sunk hours into

    This is the third time this has happened and it's honestly infuriating. This time I even saved a separate backup file and had to use it when it crashed & make a new backup file. Got past the game where it crashed by simulating and got in the habit of saving more frequently. Saved before playing the wild card game, and when I finished, the game crashed and both my files were unusable, even the backup that wasn't loaded. Unreal.

    Also this file was made after the patch, and I was only controlling one team as the coach.

  • I believe all the files disappeared after I deleted an autosave, but I can't be sure.  The other issues occurred before I had deleted any files.  

  • Same problem PS4. I have spent forever trying to get previous save files to work but they won't.

    Eg.File for Year 2026 Week 18 fails to load. Abandon it.

    Load previous file and it works up until an autosave and manual save happens in week 18 again. Any autosave that happens this week or later in that season won't load. Any game played this week or later will crash at exit (ie when an autoload/save process happens). You can sim to the next season but guess what. Any save file from week 18 onwards in 2027 won't work  in exactly the same way. And guess what. Sooner or later theweek where this happens creeps forward. I tried to keep a franchise going by never saving and only playing games early in the season (I typically play 5 games per season, then the AFC Champ and Superbowl). This means never playing playoff games (sim only) but sooner or later this fails. Funnily enough keeping one application on and the PS4 never powering down for months isn't super viable.

    I assumed as EARLIER saves that should have been "free" of corruption could be used to catch up would work but it doesn't. As a system tester in the past I methodically went about everything I could for hours to get them going but failed.

    I assumed the earlier saves should have been "fine" so as they were busted in my version of Madden I assumed the Madden install recognised something wrong but nope. Full uninstall and reinstall with only a loadable save file did not good. A gazillion combinations of simming, loading saving, playing games, simming games, traiining not training didn't help.

    As the earlier saves that "load" correctly still don't work with a fresh install what it looks like is happening is the a save file at some point gets poisoned and from this point onwards you simply doomed but simply don't see it manifest until some point in the future. That is the only thing that makes any sense to me. A file with a time stamp days in the past with a fresh install still crashes at exactly the same point as the failed load. Whatever leads to the corruption and failed load existed in the file that was working fine and manifests itself later.

    I have got to 2026 then persisted to 2029 for a crashy sim load experience and have got to 2026 again before abandon this as unuseable.

    Offline PS4 Franchise versus Cyberpunk. Cyberpunk was a less frustrating experience by miles.

  • @EA_Blueberry I take it back. It's happening again. It's happening in the franchise where I just had a coach. Now, not only are the save files not loading, but the files I save do not show up on the file load screen after I save them. I'm sick of this. I'm done. How do we request a refund sir?
  • Cathal_aus's avatar
    Cathal_aus
    4 years ago

    PM sent. Cathal_aus is my PSN ID too.

    Happy to help in any way possible. Customers have real limited visibility on the importance and timeframes of fixes but if this problem manifests there is no workaround. Simply going back saves (which most people will accept on occassion) is not workable in this situation and I have easily spent 4 or 5 hours trying.

    I have had 2 franchises wrecked in exactly the same way. They both happened in 2026 and they may have both been 2026 week 18 (not sure as my notes for first crash it wasn't clear when the crash happened, it may have crashed in week 18, but my save file was from week 14).

    I have no idea how fast people scoot through in franchise mode but I can only see the user group impacted by this problem expanded greatly.

    I love Madden and right now there is no way I will play it right now as I am 100% sure every second committed to offline franchise will ultimately disappear.

  • Difficulties so far;

    • Game difficulty randomizer is too random. Needs to be more consistent with how the team's OVR is which should make matches against them feel tougher. 
    • Request for AI coaches to adapt to tendencies.
    • PA plays aren't effective enough
    • Short routes feel like you're throwing into traffic 
    • More flexibility for secondary positions
    • Linebacker blitzes up the middle aren't effective
    • Request to have create your own play (offense and defense)
    • More updated commentary
    • Coaching screens are too slow
    • If you are in 'hurry up' you should be able to change the play set (currently you have to play the same play set as the previous play)
    • Create your own playset as an option

    Plus;

    General;

    Commentary isn't much different to last year, needs a major update

    Still crashing on the upgrade player, after you finish a game it automatically loads the player upgrade mode, if you then go to the player to upgrade and then press O (PS) without upgrading it crashes every time.

    The randomiser is ridiculous, I play KC, Steelers & Ravens & win easy, I play Miami, NYG & NYJ & its a way more difficult game.  I mean guys, come off it, thats just nonsense.  Also, the 'cold game' or 'insult game' has way too much effect (when you are asked to insult the opposition because they are on a bad run and you are on a good run) those games become so much more difficult even though in reality they are the much easier games (see above).  Also it doesn't matter if you insult or dont insult, the outcome is the same, the match is still more difficult.  I really dont see how that 'improvement' is an improvement in any way.

    Player progression is also nonsense.  My man gets sack after sack leads the sack list, gets the record and still isn't a 99, whilst someone who has ¼ of my sacks is.  Getting a Rookie Lineman up in stats is a joke, it takes so long even if they are a superstar and if they aren't it takes for ever.  You can win every game for a whole seasoning & a Rookie lineman will get to max 79-80, whilst other guys who win nothing and dont even get to the playoffs are still 95.

    Also, you get a RB to 99 and all of a sudden there are 9 or 10 RB's at 99.  Its like if you progress the opposition has to progress at the same rate, even though they aren't earning the same XP.  My RB is winning on all stats (TDs Yardage etc) but apparently he isn't any better than 9 other RB's.  Same with all other positions.

    If, in reality, Derek Carr this season threw for 6,000 yards, had 60 TD's and 1 INT all season and won the SB, he would start Madden 23 as 99, so why does he finish this season On Madden 22 (after doing that) as 88, with 12 QBs ahead of him.

    It takes so long for a player to move from Ordinary progression to Superstar, they can be THE Superstar of the whole league, but they stay at ordinary progression for ages.

    Abilities ; some of the abilities make no sense, there is way too many and some just seem nonsense, whilst others seem very applicable and others seem very limited.  Also I dont see much change in the gameplay in relation to some of the abilities whilst others are vital.  EG I alway pick Gambler for a QB, as that means that so kong as you keep on throwing well, your QB cant be intercepted, which seems way more important to any other ability.

    Some Defence abilities seem to make no difference at all, EG I change them and the player's stats remain identical to previous games, whilst others seem to be extremely effective (strip, INT).

    If you have a good first season, you fill the talent trees entirely, so by the start fo the 2nd season, earning talent points is irrelevant, there is nothing to spend them on.

    TOP is nonsense, the CPU takes so long to play any play that it uses up way too much of the time, especially if it is doing 5 yard plays every time.  So you do 3-4-5 plays and get a TD in say 1-2 minutes and CPU does 15 plays, has an INT and that uses up 7 ½ minutes of a 12 minute half.  Considering you are only playing 6 minutes per quarter, every CPU play should be 6/15ths of the time a real play would play outs should be a max of 12 seconds and could be much less if you programmed it properly..

    For most of the game, either you play the game by using the clock run off option or you sit there whilst the CPU goes through a ridiculous rigmarole of calling and nobody actually moving for 28-29 seconds before startling the play, but regardless of which option you choose, the CPU gets the play clock down to virtually 0, even though the CPU may be multiple TDs down, so its using 30 seconds per play even though you are only playing 6 minutes and the only way to stop that is to get the QB to throw passes that aren't caught.  In a normal game if each play took 30 seconds, you would get 30+ plays a quarter, if you play say 6 minutes, you only get 12 plays a quarter and if the CPU uses 11 of those plays, thats a whole quarter used by the CPU where the CPU may be multiple TD's down and they still take way too long. Many a time I restsart the game because the CPU has used up the whole first quarter on their first drive, running 12 plays and ending up with an INT.   the only time that changes is if the CPU is in the 2 minute drill and even then it will play no huddle for the first minute and only when in the last minute of play arrives will they start using timeouts and then they just use them one after another and sometimes thy just won't use them at all.

    Offense

    Outside runs are only effective if your RB has a very high speed and acceleration, if they are 95 or under, forget it, they will only lose yardage.  The only way to run with a RB with a lower speed or acc is down the middle.

    Also, if you go strong, without WR running up the pitch, forget it, you just lose yardage, so any I-form play that doesn't have at least 2 WR going long is a loser.  The whole idea of a strong running play is that the blockers get the LB out of the way to allow the RB to run, it never happens that way with Madden.  The reason behind that is that every play, at least 1 defender will shed a block, so its almost like guessing which defender will shed their block and running away from that 1 defender, its impossible to get it right because it changes every time, so you are always losing more yardage than you gain.

    5 out of 6 screen plays fail.  They aren't worth having, because similar to the above, a defender sheds their block and tackles you in the backfield.

    Players run out of play before you have thrown the ball.  That never happens in real life, in this game you are waiting for a player to cut so that he gets open and you can throw it to him and he just runs out of play instead.  Its a joke.

    WR screens never work, the opposition player always gets in the way either INT or knock down.  even if you get the ball to the WR he gets tackled behind the line.

    Any offensive play where you have to throw into traffic is an INT most of the time.

    The only plays that seem to work regularly are slants (and you need multiple slants not just 2) and cuts and where you are never throwing to the prime receiver, who is covered 90% of the time.

    the best play is putting your best receiver into no.2 or 3 slot, otherwise they never actually get open.

    There is more but thats a basis.

    Defense

    Defence is a joke.

    The only way to play CB, FS, SS, pass coverage LB/DE is to let the computer move the player and only, at the last possible moment, do you get involved.  Its impossible to get the timing right, you just get beaten every time.  So all you are doing is doing nothing and waiting for the right moment to intervene for all of ½ a second per play.

    If you blitz with any of the above, also a waste of time, you just watch the ball going over your head to the player you were supposed to be covering.

    So its real boring to play any of those players.

    You also cant play any linemen, you just get blocked, its like fighting a brick wall every time and what seems to happen is that when you let the computer play, they shed blocks and tackle any runners out of blocks, but if the player plays them, they do neither, so what you end up with is you reducing your team's effectiveness by playing them.

    So all you are left with is blitzing LBs.  so any play that doesn't have a blitzing LB is a waste of time.  You might as well not play defence at all.  This is the biggest downside of Madden.

    I play one play on defence, Edge Sting, it allows sufficient man coverage, whilst still putting enough pressure onto the QB, by having 6 blitzers to the defences 5-6 blockers.  It doesn't work every time but it is the most effective play, but you need really good CB,FS, SS, cover LB in order to play it.  Also, you cant blitz down the middle because it gets very congested, so you just get caught in it and the CPU is better at it anyway, so playing that role reduces your team's effectiveness.

    So you play one position, OLB blitzing.  If you play it right (and I have got it down to an art) you get 4-5 sacks a game, but the CPU never reacts so you end up getting your sacks in bunches.

    Also, if you play it the way the computer sets up, you never get anywhere, you have to change the play so that you are well outside of the line for it to be effective, because otherwise you end up getting caught up with the DE and the blocker blocks you with them. Playing it from well outside it becomes very effective.

    So the reality is that you have 1 play and one position on defence.

    Generally, the way the CPU scores a TD is if your player has a busted coverage (slips, gets blocked etc.).  Otherwise you end up with FG's being scored against you.

    Also, the only aspects that are effective in defence for the blitzing LB is speed and acc, everything else is almost irrelevant, so I get a WR with a v high speed and acc and convert them into LB.  Their size and OVR is irrelevant.

    CPU Offense

    This also is pretty poor

    Play Action is a joke on this as well, its sack time every time, unless the RB stays in as a blocker (rare)

    The QB attributes are also a joke, you get a QB that throws long passes a lot and then you get a QB that does 5 yards per throw.  Most QBs will mix it up, but you play one game where all you see is 5 yard plays and another where all you see is 10 yd+ plays.

    Because I am always blitzing, I see 1-2 running plays a game out of the CPU, its always pass pass pass, especially if you stuff the first running play.

    Also the play changes virtually every time, its always an audible never the play originally chosen.

    Also, you dont get info or time to work out what the opposition is doing, you get no feedback from a Def co-ord (not that it would make any difference to me because ⚽ I pick the same play every time no matter what the CPU picks and 🏈 the CPU changes the play anyway virtually every time so you can setup for the play they have chosen and then play a completely different play).  So you cant prepare for anything, you just have to guess at what they are playing and try to pick the most appropriate defence for that guess.   So most people playing defence play the same defence they know and understand every time.

    The CPU seems to suggest defence plays to the player but they seem to be completely random suggestions and have little relevance to what the CPU has chosen as a play, unless its specific situation (eg TD line plays or end of game hail marys).

    CPU defense

    I appreciate that you want to make the game interesting so the CPU defines has to be able to stop you playing, but there are a few weird things that happen here.

    If you change the direction of your play, but keep the same play (say reversing the side of a run), the CPU reacts by changing to a completely different play to the one it originally chose, it doesn't just react by moving a defender around to match, it changes the whole defense, why ?

    On all madden when playing the CPU defence throwing into traffic is an almost guaranteed INT and if its not INT its a knock down.  Your player never gets the ball.

    Forget outside runs against the CPU, you need a super fast RB + a great blocking FB + really good reactions.  If you dont have a super fast RB he doesn't get outside quick enough and gets tackled behind the line.  If you dont have a great blocking FB, the CPU sheds that block and tackles and if you dont have great reactions, then a CB will tackle you even though he is engaged with a WR.  In real life, most RB will run through CBs they will find it an affront to even be tackled by them, in Madden the CB is a tackle diva on RBs.

    Again there is more to add, but those are the main issues. 

  • awsdcs24's avatar
    awsdcs24
    New Scout
    4 years ago

    It's not just the multi-user/multi-role scenario.  It happens to me as a single user/ as coach.  Happened three times each in year 2026 in what looks to be after week 9, likely week 18.  Someone has said the same a little earlier in this thread about 2026 and week 18,

    In my opinion, EA has stolen from me and every user affected by this.  Amazing with the money made off this game that a fix hasn't already come through for this issue.  Maybe time for all of use to simply dispute our credit card charges as "not as advertised"?

  • I have to agree, I had a franchise at the tail end of 21 do this same thing, so it was a known bug, but I've lost THREE rebuilds to this. Hours upon hours of time wasted and while I was initially excited for the scouting update, I don't even see the point anymore because that franchise will just get lost too. The silence from EA and their inability to patch this out is astounding. Billions and billions of dollars and we can't fix something game breaking like this. Crazy.
  • Same exact issue occurred for me this week.  Offline franchise - coach role - season 4 game 18 - crash occurs after completing the game and trying to exit back to my team's franchise screen.

    Had multiple backup saves none of which will load.  I deleted all the saves, re-downloaded them from cloud save, played game 18 again and same result.

    Deleted the Madden game app, re-downloaded/installed, loaded the backup save, played game 18 - same result.

    Repeated previous steps, simmed over game 18 and into playoffs.  Played first playoff game and, upon completion of game - same result.

    No clue why a crash like this would corrupt other backup saves that weren't currently being used, other than the previously mentioned "poisoning" of a franchise file that doesn't present itself until this point.  But man is it frustrating to have spent a ridiculous amount of time rebuilding a franchise over 4 seasons only to have it crap out because EA released an obviously "not ready for primetime" product.

    For now, Madden 22 goes into the "coulda been fun if they'd delivered on their (marketing) promises" junk pile.  Sad...

  • JediRalts's avatar
    JediRalts
    4 years ago
    @EA_Blueberry If it helps at all, I was messing around with trying to see if I could access my busted franchise files, and managed to almost seemingly get into them. It didn't show the loading screen, but was just a blank screen like it should show when loading, and for a moment I could see the "Press X to skip/ Press Y to skip all" prompt at the bottom like you get when viewing your postgame rewards. It looked like something MIGHT still be there, but since it crashed after hitting "End Game" it's trying to load up from the middle of that loading screen or something. If that can be forced through with a patch or something. Dunno just kinda thinking out loud based on what I saw.
  • UPDATE: 9/20/21

    So for one last shot at salvaging my offline franchise, I loaded a backup save from Season 4 Game 17 and simmed to the offseason.  I was able to go thru Free Agency and the draft without any errors but assumed it would crash after finishing the first game of the next pre-season (since it always seems to be related to completing a game and returning to the main Franchise screen).  

    IT DIDN'T CRASH. 😮

    I quickly made new backup copies, snd can now continue on to the next pre-season game.

    I still expect it might crash when finishing a game and exiting to the main screen, as it seems very strange for the bug to be related to the end of Season 4 games.  But who knows.

    Will keep y'all posted...

  • Cathal_aus's avatar
    Cathal_aus
    4 years ago

    I have mucked around with this heaps. See previous post.

    I suspect you file is still wrecked. When you get to whatever game you saw the corruption manifest itself in the next season you will have the same problem.

    I had a problem is late in 2026, simmed to next season. Then problem again, then simmed again.

    It seemed if you file is busted in week 16 for example any save that happens between wk 16 and SBowl week will have the problem. This pops up EVERY year subsequently and seemed to start moving sooner through the season.

    I would love for you to not have the same problem but I doubt it.

    I don't actually think earlier save files are being corrupted by the problem. The timestamps on the PS4 saves show they are untouched. I think earlier saves actually have the problem already built in like a timebomb.

  • jrevo33's avatar
    jrevo33
    Seasoned Novice
    4 years ago

    I’m curious why so few people are reporting this issue seeing as it’s so gamebreaking. Do that few people play franchise mode? Or do they not play 4+ years in?

    Ever since it first happened a week ago it’s been an issue in every franchise I play. (4 separate saves now). I’m not sure why I continue to try but I love football season and like to play Madden during it. 

    the small work around of having backup saves worked for me one time, but the newest time all 4 saves of the franchise corrupted (2 separate  saves and 2 auto saves). 

    even if you are lucky enough to find a save that’s recent enough (ie not a season back), as another said the issue is a “time bomb” and within a game or 2 the game will crash after exiting a match and corrupt the files again. 

    So you have to sim through the entire year til the offseason and not get to play any of the games. They you have to pray the glitch won’t happen the next season, even though it’s pretty much guaranteed to happen once in 17 games. That’s not a workaround that’s playing a sim franchise without getting to actually play the game. 

    Wish it wasn’t football season so I didn’t keep coming back to this crap. 

  • I don’t even think it’s an issue that takes multiple seasons. It happened to me by week 11 of my first season

  • @EA_BlueberryAny word or progress on this issue? I'm back to playing 21. I like the additions of this yr, but this bug makes it unplayable.  Thanks.  Your feedback is appreciated!

  • mharger84's avatar
    mharger84
    4 years ago

    I have this issue as well on PS5, but for me it's whenever I physically play a game and win or a certain amount of years goes by in the franchise

  • @EA_Blueberry Idk if this helps or if this is being investigated even, but now the issue has spread to Madden 21. I've played dozens of franchises on 21 for many many seasons each and never ever had this issue. After having this issue with 22, two days ago I went back to 21 and forwarded the franchise to 2035 and started playing. After saving in week 6, the same issue occurred and I lost the franchise bc saves just do not load. This has never happened until now when I had the same issue on 22. Was anything changed on 21? I know there were screens added with offers for 22. IDK, but whatever was done to madden 21 since the release of 22 seems to cause the same issue! This is extremely extremely frustrating!!!
  • Midland38217's avatar
    Midland38217
    4 years ago

    @EA_BlueberryPlease provide an update on the issue. I have been quiet on here because I started a second offline franchise and was content. 6 years in, it crashed and I cannot load the file. This is the second time I have wasted many, many hours.

    I returned to this forum for the first time in weeks to find that countless others have been unable to play franchise and continue to message you. They, like me, will stop playing and want a refund because it doesn’t work. We want to know when a fix will happen. Your scores set to zero for two weeks. Now, currently, 37 DAYS AFTER LAUNCH………….. we STILL cannot play offline franchise and you are silent. You haven’t posted anything on this issue since “a week ago,” probably more. I will post on here every day until I get an answer. 

  • JJ21710's avatar
    JJ21710
    4 years ago

    Been having this problem already 4 times. I don't play during offline franchise. I Sim each week. I focus on all the non in game stuff. I got into 2 different  13 seasons in and usually after that season, it won't load anymore. I've tried Uninstalling and reinstalling and nothing. I've deleted all madden content and still get that issue. Ea you all need to fix this. It's so frustrating