Re: [Offline Franchise] saved game doesn't load

• Gamertag/PSN ID

Subatyc

• Franchise (offline/online)

Offline

• Franchise type and roster type

Franchise

• Are you able to save the franchise if you create an additional manual save? 
  
  Yes
• Platform you play on  (If you are on next gen, are you playing a Gen 4 Franchise?)

PS5 Offline Franchise 

• Have you re-installed the game?

Yes

• Do you have external hard drive attached to your console?

No

• What week were you on when the game failed to load 

Every week or so after bye week. Usually around week 10-13 every year. 

here is the link to my video.

Twitter Link franchise Crash 

@Atyc88 

What do you have plugged into your console? I see a controller charging dock and another wire. 

SOOOOOO! EA just announced that they're canceling all future updates for franchise mode SMH. So does that include any future hopes for this issue ever being fixed?

🧐

@BergerKing46https://www.sportsgamersonline.com/games/football/madden-22-franchise-mode-updates-canceled/

It all makes sense, honestly. You bought it already. We know it sucks so the upgrades we promised are cancelled to build the next game. Which you should buy. You’ll be able to save in that one we promise. 

Wow man. 

@EA_Blueberrywhat is this 

@Neo_Novalis 

Wow!!! Where do you go to ask for your money back? Is it just a request to EA customer service or is there a certain page on the website? Thanks 

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@EA_Blueberry wrote:

If you are still experiencing save files not loading or saving please respond with the following:

• Gamertag/PSN ID
• Franchise (offline/online)
• Franchise type and roster type
• Are you able to save the franchise if you create an additional manual save? 
• Platform you play on  (If you are on next gen, are you playing a Gen 4 Franchise?)
• Have you re-installed the game?
• Do you have external hard drive attached to your console?
• What week were you on when the game failed to load 

Thank you for your support. 

*ACCEPTING SOLUTION FOR VISIBILITY TO GATHER INFORMATION FOR TEAM*

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Reposting to ensure we get the information we need to have this looked into further. The team pushed out a fix and based off current results it's significantly reduced the amount of reports we've seen. We need more examples to determine if it is account specific or hardware related.

Please continue to update this thread with the information we are looking to gather and keep unrelated chat to a minimum. It's important players experiencing freezing in franchises see this template so we can get this looked into for you all that are impacted. Without this information, it can make it increasingly difficult to help push results.

Regarding the link. EA does not comment on rumors because that is what they are, rumors. Unless it's an official source and announcement from EA we do not have any official info to share. I myself are not aware of any future Franchise plans that have not been publicly announced by EA. 

• Gamertag/PSN ID: STEW43526
• Franchise (offline/online): OFFLINE
• Franchise type and roster type: OFFLINE FRANCHISE, CAN'T RECALL WHAT ROSTER I STARTED WITH
• Are you able to save the franchise if you create an additional manual save? NO
• Platform you play on  (If you are on next gen, are you playing a Gen 4 Franchise?): PC
• Have you re-installed the game? YES
• Do you have external hard drive attached to your console? NO
• What week were you on when the game failed to load: WILDCARD OF 2026 AFTER PLAYING A GAME AND HITTING FINISH AT THE END. RESTORED PREVIOUS VERSION OF SAVE THAT HAPPENED TO BE EARLY IN THE 2026 SEASON. SIMULATED THROUGH TO PLAYOFFS AGAIN AND WHEN I PLAYED FIRST PLAYOFF GAME IT DID IT AGAIN. I RESTORED A PREVIOUS SAVE AND THEN JUST SIMULATED EVERYTHING THROUGH TO 2027. I STARTED SIMULATING GAMES IN 2027, BUT I DID PLAY OFFENSE IN ONE OR TWO GAMES AND IT SEEMED FINE. I PLAYED OFFENSE ONLY IN WEEK 11 OF 2027 AND WHEN I CLICKED FINISH AT THE END OF THE GAME IT DID THE SAME THING AS 2026. 

IF I START A NEW FRANCHISE FROM SCRATCH WILL THIS RESOLVE THE ISSUE? DOES THIS ONLY HAPPEN IN OFFLINE FRANCHISE?

@EA_Blueberry

• Gamertag/PSN ID
  • ChickenNuggy380
• Franchise (offline/online)
  
  • offline 
• Franchise type and roster type
  • I play the role of team owner in a simulation based franchise with active rosters
• Are you able to save the franchise if you create an additional manual save? 
  • I don't think this question keys on the problem. you can make multiple saves on a non corrupted file, yes. but the advancement of that original file or any of its manual copies will corrupt 
• Platform you play on  (If you are on next gen, are you playing a Gen 4 Franchise?)
  • xbox series x on next gen version of game
• Have you re-installed the game?
  • multiple times
• Do you have external hard drive attached to your console?
  • no
• What week were you on when the game failed to load 
  • it happens around just past the midseason point of the 5th year in. 2026 around week 10 is essentially a death loop for this game. Have never made it past this point in any franchise test.
  • both the autosave and original file become corrupted every time. Past saves from earlier in season or even the season before still break once reaching the same point.

I know that you said last week that the team said they addressed this in the last update but it just feels like you guys are gas lighting your players at this point. I think most of us would rather nothing be said than be told it was addressed when it so evidently had been not. Scroll through this entire thread. there's so many people in here having variations of this issue and running so many trial and error attempts at getting past this corrupted save issue. people want to play your game, you can tell by the amount of people trying. so I think we should skip over the half hearted replies acting like EA says there is a way around this. There's not, there needs to be a patch by the team to directly fix it. the responses here on EA's behalf just feel like they don't think the user base is actually trying to get past this issue. 

• Gamertag/PSN ID JustinSlyght
• Franchise (offline/online) Online
• Franchise type and roster type Active roster
• Are you able to save the franchise if you create an additional manual save? Does nothing. All files are corrupted
• Platform you play on  (If you are on next gen, are you playing a Gen 4 Franchise?) PC
• Have you re-installed the game? Yes
• Do you have external hard drive attached to your console? Yes
• What week were you on when the game failed to load Week 12 or 13 I believe

Franchise name is JustinSlyght_8

Issue occurred after the update on December 2, 2021

My offline franchise still takes me back to the menu for franchise still can’t play it the issue isn’t fixed 

PSN: joeytheone98 

Franchise offline 

my franchise won’t load properly I just get sent back to the menu I believe I was towards the end of the 4th or 5th season and the issue started happening 

PS5 

@EA_Blueberry 

Yeah so far I haven’t had that issue since getting a ps5 (had an Xbox one before) however after I downloaded a draft class half way through the season (after I drafted the downloaded draft class) I got this problem. Like literally a few minutes ago today. Now on this site it’s saying whatever is down for maintenance so I’m hoping that why but isn’t then I for one am done buying the same [Removed - CM] video game every year since it’s literally become a waste of time. So yeah “get back with me with a reply”  

Which you rather spend 60-70 dollars on Madden and just pray they actually upgrade franchise (they won’t) or would you rather spend an extra 50-60 to get 2K5/Madden 06 with updated rosters and never have to worry about it again?

• Gamertag/PSN ID SpenQC
• Franchise (offline/online) Online
• Franchise type and roster type Active roster
• Are you able to save the franchise if you create an additional manual save? The service at the moment is not working....
• Platform you play on  (If you are on next gen, are you playing a Gen 4 Franchise?) PC
• Have you re-installed the game? Yes
• Do you have external hard drive attached to your console? no
• What week were you on when the game failed to load Week 4 I believe