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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Re: [Online H2H] game crashes when I try to invite friends

@MrHitStick757  @Spinks910 

Are you both still experiencing this? Are you showing up online for your profile and do you have notifications enabled?

If you're still having trouble, please run through these steps one more time before confirming with me on this post.

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

21 Replies

  • Marknn12's avatar
    Marknn12
    Not applicable
    4 years ago

    I have done all of this and whenever I send an invite it still crashes and when someone sends one to me it says game session no longer available.   I have also reinstalled the entire game 3 times.

  • cquinn38's avatar
    cquinn38
    Not applicable
    4 years ago

    I’m having this exact same issue. I also tried to play with a friend in franchise mode and the game just crashes as soon as it tries to load the next screen. @EA_Blueberry 

  • XxTKERSHAWxX's avatar
    XxTKERSHAWxX
    Not applicable
    4 years ago
    @Marknn12 Same here, they don’t care, they just keep giving us the power cycle solution that doesn’t solve anything!!
  • Marknn12's avatar
    Marknn12
    Not applicable
    4 years ago

    @XxTKERSHAWxX @cquinn38  i had to have support unlink my xbox gamertags from my ea account and readd them myself.   This fixed the issue for me.

  • XxTKERSHAWxX's avatar
    XxTKERSHAWxX
    Not applicable
    4 years ago
    @Marknn12 Thank you for sharing, I’m going to give it a try, how do you re link your account again when finished?
  • Marknn12's avatar
    Marknn12
    Not applicable
    4 years ago

    @XxTKERSHAWxX  When you load madden on your xbox if you unlinked it the game will ask you to sign into your ea account again at the menu.   When i did this i just created a new ea account to be sure it would work.

  • Marknn12's avatar
    Marknn12
    Not applicable
    4 years ago

    @XxTKERSHAWxX you might if you create a new ea account.  When you talk to customer support ask them.   But unlinking the account from your gamertag is the only way to fix this issue.

  • XxTKERSHAWxX's avatar
    XxTKERSHAWxX
    Not applicable
    4 years ago

    Yes I removed it and then re linked and it still didn’t work but finally after 3 weeks I got it to work, I’ve put 50+ tickets in, spoke to numerous ppl and no one could help but today Pro Madden player Kiv reached out to me and told me to try deleting ALL of my friends on Xbox, he’s on PS btw, and then after to close app and restart console, so I then restarted my game and now I can perfectly send an invite without crashing and can now receive them without getting ERROR: Game session is no longer available..I also had problems where I couldn’t play a single solo on next gen and had to do all of them on my Xbox one version on the same next gen console and now that works perfectly fine too, hope I can help some ppl out like he helped me!!

  • pville334's avatar
    pville334
    Not applicable
    4 years ago

    Has this been fixed I did everything u did and Im Pissed off cause I bought mvp edition and can't play with my ps4 friends 

  • pville334's avatar
    pville334
    Not applicable
    4 years ago

    I haven't tried deleting on my friends yet which is insane BTW but I guess I'll give it a shot when I'm home today ill let u guys know 

  • NiklausG00N's avatar
    NiklausG00N
    Not applicable
    4 years ago

    I did all of that and nothing worked, please help because this is so frustrating not being able to play with friends. I’ve had this bug for a while now and the recent updates still didn’t fix it

  • ScottyP1413's avatar
    ScottyP1413
    Not applicable
    4 years ago

    Also having this issue and many others. EA hasn’t givin me any solutions. I haven’t been able to play the game basically since I bought it in august! Pretty crazy there’s no solutions and EA doesn’t help

  • crookdownbottom's avatar
    crookdownbottom
    Not applicable
    3 years ago
    @Marknn12 Have you ever found a soloution to this issue? EA HELP is absolutely worthless i feel like this is a waste of $75 game. Robbery
  • crookdownbottom's avatar
    crookdownbottom
    Not applicable
    3 years ago
    @cquinn38 Did you ever ger this problem fixed??? Ive had this issue on 22 now its doing it on 23 ive contacted EA S E V E R A L times and gotten the run around