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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Re: PS4 cfm lag

Hi @Dagrind954. 

There are some other steps we can try that may help out with this. Have you tried using a different DNS on your PS4 to see if that makes a difference for you? Sometimes using a different DNS can help out with connection issues like this. 

To change the DNS settings on your PS4 follow the steps below: 

  1.  Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using. 
  2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual) 
  3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS, but if there's a different open DNS that you would rather use instead you can enter the primary and secondary addresses in the same place. 
  4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection 

Let me know if that helps at all with the lag issues you've been seeing. Thanks!

/Kent

2 Replies

  • Dagrind954's avatar
    Dagrind954
    6 years ago

    I have tried diffrent DNS Servers. I even downloaded DNS Benchmark and ran it to find which DNS servers are currently fastest and most consistent. Still issue remains. Last thing i tried was actually matching the DNS servers on my moden and PS4. Still problems remains.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Dagrind954 

    Got it, thanks. 

    When you have the chance could you try running a UO Trace? That should give us a detailed look at the connection between your device and the servers, so if anything is happening in between we should be able to see it. 

    For more info on how to run the UO Trace check out the EA Help website. Once you have the results please send them to me in a direct message. Thanks!

    /Kent

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