EA_Blueberry
Community Manager
6 years agoRe: Purchased a pack and didn't show up
@stackssaldana3 @BeastFamily9007 @imagivuafacial
I've personally experiences some pack errors over the years myself, but backing out of MUT and re-entering it usually popped the pack up the screen or in the unopened pack section. It's also possible the transaction didn't go through and your coins/points could have been refunded. Playing a game can help push progress and transactions through on the account as well. Don't worry, we will make sure you get the pack(s) you purchased.
If power cycling your console doesn't do the trick please contact our Live-Support team at Help.EA.com or on Twitter at EA Help so they can get the pack(s) added to your account. 👍