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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Purchased a pack and didn't show up

@stackssaldana3  @BeastFamily9007  @imagivuafacial 

I've personally experiences some pack errors over the years myself, but backing out of MUT and re-entering it usually popped  the pack up the screen or in the unopened pack section. It's also possible the transaction didn't go through and your coins/points could have been refunded. Playing a game can help push progress and transactions through on the account as well. Don't worry, we will make sure you get the pack(s) you purchased.

If power cycling your console doesn't do the trick please contact our Live-Support team at Help.EA.com or on Twitter at EA Help so they can get the pack(s) added to your account. 👍

1 Reply

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @EA_Blueberry wrote:

    @stackssaldana3  @BeastFamily9007  @imagivuafacial 

    I've personally experiences some pack errors over the years myself, but backing out of MUT and re-entering it usually popped  the pack up the screen or in the unopened pack section. It's also possible the transaction didn't go through and your coins/points could have been refunded. Playing a game can help push progress and transactions through on the account as well. Don't worry, we will make sure you get the pack(s) you purchased.

    If power cycling your console doesn't do the trick please contact our Live-Support team at Help.EA.com or on Twitter at EA Help so they can get the pack(s) added to your account. 👍


    This post is from 2019 so I will be closing it down.

    • Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

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