Re: Receiving a Loss Due To Network

We appreciate the feedback on this, @quan516ny

If you're experiencing connection issues quite often, check out the article we have here for solutions: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

In general, going to a wired connection is recommend because it's less likely to get disrupted and you maintain a consistent strength of connection the entire game. Most disconnections happen from users on a WiFi connection because they are just more susceptible to being interrupted from things like you mentioned, such as heavy network traffic. If it's possible to get wired in I'd do that going forward.

A player must remain in the game the entire way to avoid receiving a loss. If players didn't receive a loss for disconnecting that can be subject to abuse (intentionally unplugging the internet when you're about to lose to avoid an L on your record). The Madden team is always enhancing their servers to help players stay connected and I know these situations can be frustrating. We'll do what we can to pass along concerns like this when possible.

Good luck in your next game!