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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: Redeeming various sets error "Our Servers Cannot process your request"

Hi @flapper234 @Bandit75238 

Thank you for the information provided so far, I wanted to reach out to first confirm if you should have an open NAT type on your device when you get the error?

If so would it be possible to get a video of it happening? (Can you play until it does, close out of the game, and try to resubmit) The team is currently looking into this. 

Thanks!

5 Replies

  • Bandit75238's avatar
    Bandit75238
    New Ace
    3 years ago

    @EA_Illium 

    I assume you are talking about networking?  Doesn't matter either way.

    Issue is now occurring for me along with many others on team diamond players.  Again in my opinion it is anytime a player has been upgraded for whatever reason ( usually for team chems ), even if removed it will throw out this error when put into a set.

  • flapper234's avatar
    flapper234
    Seasoned Vanguard
    3 years ago

    I have another TD set I can't complete, so it's now 2 TD's and a MF set. I'm out of coins and basically stuck. Could I trade you the three cards for my MF set and you'd by able to duplicate the problem at your end? I'm available anytime. Thx. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey @flapper234 @Bandit75238 , 

    Apologies I was out of the office the past few days, The team is still looking into this. I wanted to reach out and see if anyone could confirm if they only seem to get the error with players purchased from the auction house or does it also happen with players you've obtained from packs and sets?

  • flapper234's avatar
    flapper234
    Seasoned Vanguard
    3 years ago
    @EA_Illium I can’t say if it happened with cards from the AH but I’m certainly they were cards from sets of one kind or another.