Re: Servers down at Madden 21

Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? Sultan of ATL
Date/time issue occurred 10/20/2020 1800
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? All Black Everything
Summarize your bug Game keeps disconnecting from EA servers/won't connect. I have done a reset of the system and my router. No other issues in other or other servy.
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Play online franchise. Game eventually disconnects.
What happens when the bug occurs? Message from EA that connection has been lost. Game forces to home screen.
What do you expect to see? Completion of game.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A

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