Re: Suspension not lifted after 7 days

Well cool guess my account with all my games I've spent hundreds of dollars on is Perma banned because of your dog * automated support system. Seriously wish you EA guys on the forums had any real power because you're the only human beings I've encountered in this process. EA has effectively stolen my money and has lost a customer in the process. 

Hi, @foxGYPkzf 

I have seen rare cases where the incorrect action was emailed out however if you reach out to our Support team they can verify the correct action on the account. You are more than welcome to continue reaching out to our Terms of Service team if you haven't disputed the action. They are willing to review accounts, however after multiple reviews they may no longer respond if they deem the results were accurate so they can focus on other accounts that have yet been serviced.

Per the email you attached, that name is not deemed appropriate. Here is our positive play charter below to review in the event you return to EA games. We are striving to create an environment that is welcomed and positive for all. Derogatory names aimed at those suffering from mental and/or physical disabilities will not be tolerated.

https://www.ea.com/commitments/positive-play/charter

Thank you for reaching out to us on the forums and for playing EA games.