Re: Unable to load Download Community Files
THAT'S the message you choose to respond to?!!!! Not the 2103920932 messages asking for a real update or the 238293 messages asking for someone else to take over the handling of this issue because YOU are doing literally nothing. Everytime you give an "update" it's a generic response that literally tells us nothing new. This is insane that this is still an issue. When Xbox and PS have a connectivity issue that affects people using a service/feature, they have it fixed in a couple hours. A day at most. They both have over 100 million users and every single one of them is affected by those connectivity issues. There is ABSOLUTELY NO REASON that EA has not been able to fix this by now. Are you telling me that a multi billion dollar company does not have the resources to resolve such a trivial issue? Why would anyone believe this? Do you think the people on this forum are 13 yrs old? In all honesty, you should be ashamed and embarrassed that this is still unresolved as it directly affects the perception of the company as well as you as a person. I for one would never want my name/face attached to such an egregious mishandling of an issue. Complete lack of self awareness and zero accountability.@EA_Blueberry wrote:
@EA_Blueberry wrote:*UPDATE* 1/10
Thank you for the account examples, we are good on those now as the team is confident they have what they need to help push a fix in the near future. Thank you for your patience!
*UPDATE* 12/30Updating this post now that reports of file downloading or access to Madden Share is not working. The team has been notified. We will update this thread as soon as we find out more details.
Hey, everyone.The team made a change yesterday that should allow the files to be downloaded. I was actually experiencing the error myself yesterday and upon logging in this morning I was able to download both a roster and draft file without any error. Can you all let me know if it works for you?@Hartsgrove90
For more clarification around solved posts on the Answers HQ:
In the solution it states this:
*UPDATE* 1/10
Thank you for the account examples, we are good on those now as the team is confident they have what they need to help push a fix in the near future. Thank you for your patience!The reason why this post is solved is so players will see that message when they show up on this forum. When you search "Community Files" in the search bar at the top the solutions will be prioritized. This helps make it a little easier for the community to find the thread in the search bar, in our Help Site, and players that do not have the time to look through 70 pages to find the official responses. This issue is not "solved" so we apologize if that led to confusion, this is feedback we'll provide to the team for future forum wording and improvements. Just to give you a heads up for the future this is how we currently utilize this feature across all game titles if we need more visibility around an issue.
