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coltentrogstad's avatar
coltentrogstad
5 years ago

Re: Verification Required But No Puzzle to Solve

I'm having the same puzzle verification problem on Madden 21
midgman8421's avatar
midgman8421
5 years ago

No.  I have searched through the forums, and the only way to play the game again is to delete the temp directory.

This is a temporary fix--not a solution, as the issue comes back, and you have to delete the temp directory again.

This issue is still open.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @midgman8421, 


    If deleting the temp directory helps for a time, I'm wondering if this might actually be an issue with the Origin client's cached data. When you have the chance can you try clearing out the client cache to see if that helps at all? For more details on how to do so check out the EA Help website. 

    Let me know if you're still running into this same issue afterward. Thanks!

    /Kent

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