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Neo_Novalis's avatar
Neo_Novalis
Hero+
5 years ago

Re: Wrongly banned

@GibbysGotityes, I've read about similar cases too (i.e. players did not do anything wrong but got banned). that's why I got the impression that anybody could be affected by an unjustified ban. ☹️

anyways, from my perspective it is not acceptable that players have to proof that they did not do anything wrong. if a player is cheating or does not comply with the rules, it should have to be EA that is under an obligation to provide evidence of wrongdoing. that would be my basic argument if I had to argue with EA in a situation like yours.

is the information (i.e. the links in the mentioned post) on 'how to dispute...' and 'how to contact EA ...' not helpful?

3 Replies

  • GibbysGotit's avatar
    GibbysGotit
    5 years ago

    I would just like to see where my account was actually doing something wrong. Because I can guarantee that it isn’t true. 
    it’s pretty ridiculous that they completely lock your account and say they will be prompt about getting back to you, and THEN MAKE YOU WAIT 4 months. Pure insanity. 

    and thanks for your help,really!  but no it wasn’t, I’ve tried all those things already. 

  • rjwil73's avatar
    rjwil73
    5 years ago
    @GibbysGotit Been here. I just got unbanned recently. Just wait and you might get unbanned. Took 46 days for me. No make rights of course. Imagine you prepaying for a year of cable and then them limiting you to just local channels for a month and a half with a vague explanation as to why, and then reversing that decision with no explanation. That is what EA is doing here. How they are getting away with it without some form of punishishment is beyond me. The only recourse you have is to not buy their product. Period.
  • Kabma's avatar
    Kabma
    5 years ago
    @GibbysGotit So sorry to hear you were banned. I hope they help you with your account.

    But have you tried creating a new Xbox and ea account? You may be able to start from scratch...good luck your with your case!!

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