Forum Discussion

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: you must be signed in to xbox network and the ea servers in order to access the.

Hi @talen213 When you have a moment can you try going through the following steps?

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

3 Replies

  • b3ck001's avatar
    b3ck001
    2 years ago
    ATTENTION
    You must be signed in to Xbox Network and the EA servers in order to access the online features of this title. Please check your Ethernet cable. You will be unable to access any online features until you sign in to Xbox Network and the EA Servers again. See www.ea.com/unable-to-connect for additional information.

    This is the message i receive ever time after i reset my password. i cannot get it to work. i’ve tried resetting the wifi in advanced settings and changing it to 4.2.2.2 and clearing app data and i don’t understand how to make this work. can anyone please please help with this since i don’t want to spend 70$ on a game and have it be unplayable


    This is Madden 24 on an X-Box One

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,092 PostsLatest Activity: 3 years ago