Forum Discussion

Lit_light42's avatar
4 years ago
Solved

Reset password

I reset my password 8 times now and it still says I need to reset it. I did what the guide said to do too even wait 90 mins. I think it’s because another Disc was in the game before I downloaded to game on my PS4 but I don’t know what to do.

  • Hi there, @Lit_light42.

    It's possible you're resetting the password for the wrong account. For example, the one your posting with has never played Madden so if you're resetting the password for this account, it wouldn't help. Are you able to load into Madden at all? If so, try going to the settings to see what the email address is for your account. That's the email for the EA account you should be resetting the password for.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @Lit_light42.

    It's possible you're resetting the password for the wrong account. For example, the one your posting with has never played Madden so if you're resetting the password for this account, it wouldn't help. Are you able to load into Madden at all? If so, try going to the settings to see what the email address is for your account. That's the email for the EA account you should be resetting the password for.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Lit_light42 

    Instructions for that can be found here. Just let me know if you have any more questions about this. Thanks!