As FYI, my notification is in queue waiting on 'the Concern team'. Help.ea.com prompt had my ticket as 'fixed'. Infuriating. Regardless the rep assured my ticket was still in queue with the concern team.
...here's my other concern. After the Autumn and Blitz promo's I've picked up a 94ovr Night Train Lane, a 92 Patrick Peterson, to work with my 92 DRC. That card that's in queue is getting devaluated waiting on the concern team. Picked up a 91 Deion Sanders... can power him up to 92 OVR.
It would be nice to talk to someone about this issue...
Hi EA, I now have a 95 OVR Deion Sanders. I still have not heard anything from the concern team... oh boy
@EA_KRAELO Hi Agent K, I am going for a Hail Mary here and hope you can intervene. For one, I believe it shouldn't take more than 3 months to resolve a confirmed server sync issue on missing items. Secondly, the outsource company that EA uses for customer care needs improvement.
I've opened this ticket 68815769 back in +/- November 19, 2020 and it was closed (again) 1/21/21. I have not received follow up from the studio/escalation team. I have refreshed the ticket every 2-3 weeks hoping someone at EA can once and for all resolve the issue.
Basically, back in November I completed the Antonio Cromartie 50s set. When I went into my team; the pup and the 50s 92 ovr card where no where to be found. Two Help.Ea.com reps escalated the case and confirmed that I have indeed made the set, but however due to a server sync issue intervention from the escalation team needed to happen. I was asked to wait 'patiently.'
This is 'insane.' Ticket 68815769 has been closed 2-3 times already and the escalation/studio team has never reached out to me. Regardless, this issue has taken too long and the help.ea.com has 'failed' on multiple occasions. Antonio Cromartie and the pup now value is diminished. I am running Deion (97), Rod Woodson 97ovr, Pat Pete (MCS 96), Night Train Lane (95), and have Richard Sherman (94 for chems).
Here's what the help.ea.com Javaid guys said: I just now escalated your case (68815769) with the team. Our team will work and investigate on this case and once done will email you with the resolution. However, if you need any update regarding this case or need to assist with any other issues, I suggest you to create a new case at help.ea.com instead of clicking on resuming the same case 68815769. If you click resume on the same case it keeps your case out from the concerned teams queue who are working on it. So whenever you need update or have any issues please create a new case instead of resuming the case 68815769. I request you to have a little more patience.
Help...
