EA Staff (Retired)@FriendlyFire1126 Thanks for tagging me on this thread. Unfortunately, there is not a way that I can investigate your account for privacy reasons; however, I am looping in @EA_Blueberry to see if he can work with our studio Customer Care specialist to look into your situation. Again, unfortunately, I do not have the ability to look up what you may have pulled back in November 2020 so that has to be verified if you received that content/card ID at that time. I will also ping @EA_Blueberry offline to make sure he has all the information to investigate this matter.
Thanks!
K
@EA_KRAELOThanks Agent K for acknowledging my issue (and thanks for all of your hard work behind the scenes). I was waiting for a studio customer care/escalation team rep for an email of communication since November. The abrupt Marion message from 1/25 and my phone conversation with Muresh was disheartening especially since he mentioned he couldn't find the November notes, could not do anything, and closed my case. Thanks again.
EA Staff (Retired)EA Staff (Retired)
