We're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.
Community ManagerHi there, @JothnathanR.
The ineligible message means your gamertag is already linked to another EA account. You should be logging into the account your gamertag is linked to instead.
thanks aljo, is there any way you can help me find out which account that is because i tried all the accounts i know but none seem to work.
Community ManagerWe're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.
I know both of my accounts I just want to change it to the same one does anybody have any ideas ASAP I been grinding ultimate team and don’t want to lose my progress
Alright everybody hopefully that gives you all some of you insight to what's in store if you decide to contact EA for help and NO!!, even if they reply with "click this link to talk to an advisor" it doesn't work!! Basically if your account is invalid and resetting your password doesn't work and you do not know any of the information or miss one question of information you will be denied and they will not be able to switch the email that is blocking you from playing to your new one. Here are some screenshots of my conversation to give you more of a preview.... EA is has a pretty FLAWED system especially when players are shelling out 80$ for game they can't play cause they cant answer correct questions about "PURCHASE DATES" WTF??
These people are no help at all. I have been trying to play online all day yesterday. The agents just ask me the same questions and I give them the same answers.
Same problem. I’m stuck
Community ManagerHello, @lukewitt76.
Try going to www.origin.com and reset the password for your EA account. If that doesn't help, please contact @EAHelp through Twitter or open a case with a live support advisor here. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
Hey my Xbox wouldn’t connect to my WiFi but I reset I game an now I can’t get my old gamer tag I had to create another gamer tag so how do I get my old gamer tag back?
how do i fix that
Community ManagerHello, everyone.
If you're all getting the invalid account message, please go to www.origin.com and reset the password of your EA account. If that still isn't working, it's very possible you're resetting the password for the wrong account. If you either don't know the email for your EA account or you don't have access to that email, please contact an advisor here. They will need to go through the account recovery process.
Thanks!
When I go to origin.com like you suggested I get an error message that says login is currently unavailable. This is ridiculous ea released a broken game
i need help
I can’t even change my ea
account on madden it won’t let me update it
How do I figure out what ea account my gamer tag is linked to
Community ManagerYou may want to check all email accounts you can think of to see if there are any emails from us. Also, you can open a case with an advisor here and they will take you through the account recovery process. You don't have to know the email of the EA account your gamertag is linked to for this.
Community ManagerHello, @kylewellcome.
Can you give me some more details on your issue? I'm not sure which one of my responses you responded to. Thanks!
