We're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.
Community ManagerHi there, @JothnathanR.
The ineligible message means your gamertag is already linked to another EA account. You should be logging into the account your gamertag is linked to instead.
thanks aljo, is there any way you can help me find out which account that is because i tried all the accounts i know but none seem to work.
Community ManagerWe're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.
I know both of my accounts I just want to change it to the same one does anybody have any ideas ASAP I been grinding ultimate team and don’t want to lose my progress
Alright everybody hopefully that gives you all some of you insight to what's in store if you decide to contact EA for help and NO!!, even if they reply with "click this link to talk to an advisor" it doesn't work!! Basically if your account is invalid and resetting your password doesn't work and you do not know any of the information or miss one question of information you will be denied and they will not be able to switch the email that is blocking you from playing to your new one. Here are some screenshots of my conversation to give you more of a preview.... EA is has a pretty FLAWED system especially when players are shelling out 80$ for game they can't play cause they cant answer correct questions about "PURCHASE DATES" WTF??
Good luck with that I have tried that 3 different times and cannot get anything but the runaround freaking ridiculous do not support this crap company I know I won't be after spending hundreds of dollars every year for as long as I can remember not anymore!!!
