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JothnathanR's avatar
JothnathanR
5 years ago
Solved

Says my account is ineligible to connect to ea

When I load into madden it says my account is invalid so I try to connect my Xbox to my ea account but it won’t let me because it says my clacking is ineligble
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @JothnathanR 

    We're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.

JothnathanR's avatar
JothnathanR
5 years ago

thanks aljo, is there any way you can help me find out which account that is because i tried all the accounts i know but none seem to work.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@JothnathanR 

We're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @JothnathanR 

      You're very welcome. If you have any other issues, please let us know. Good luck and stay safe 🙂

  • ivorymob's avatar
    ivorymob
    5 years ago

    I can’t log in to play madden 

  • King_Dary14's avatar
    King_Dary14
    5 years ago

    I am trying to contact a rep about helping me get my account back signed into EA. Is there a number or a direct chat link? 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @King_Dary14 

      You can request a callback or live chat by opening a case here.

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