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JothnathanR's avatar
JothnathanR
5 years ago
Solved

Says my account is ineligible to connect to ea

When I load into madden it says my account is invalid so I try to connect my Xbox to my ea account but it won’t let me because it says my clacking is ineligble
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @JothnathanR 

    We're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @JothnathanR.

The ineligible message means your gamertag is already linked to another EA account. You should be logging into the account your gamertag is linked to instead.

JPehlke17's avatar
JPehlke17
5 years ago
@EA_Aljo I’ve done this and have had no luck recovering anything. I do not have access to the original email so I don’t know what to do. I’ve spoken to a couple different reps with no luck. Thoughts?

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