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JothnathanR's avatar
JothnathanR
5 years ago
Solved

Says my account is ineligible to connect to ea

When I load into madden it says my account is invalid so I try to connect my Xbox to my ea account but it won’t let me because it says my clacking is ineligble
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @JothnathanR 

    We're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @JothnathanR.

The ineligible message means your gamertag is already linked to another EA account. You should be logging into the account your gamertag is linked to instead.

JPehlke17's avatar
JPehlke17
5 years ago
@EA_Aljo I’ve done this and have had no luck recovering anything. I do not have access to the original email so I don’t know what to do. I’ve spoken to a couple different reps with no luck. Thoughts?
  • xb3astshoot3rxx's avatar
    xb3astshoot3rxx
    5 years ago

    These people are no help at all. I have been trying to play online all day yesterday. The agents just ask me the same questions and I give them the same answers.

  • lukewitt76's avatar
    lukewitt76
    5 years ago

    Same problem. I’m stuck 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hello, @lukewitt76.

      Try going to www.origin.com and reset the password for your EA account. If that doesn't help, please contact @EAHelp through Twitter or open a case with a live support advisor here. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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