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JothnathanR's avatar
JothnathanR
5 years ago
Solved

Says my account is ineligible to connect to ea

When I load into madden it says my account is invalid so I try to connect my Xbox to my ea account but it won’t let me because it says my clacking is ineligble
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @JothnathanR 

    We're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @JothnathanR.

The ineligible message means your gamertag is already linked to another EA account. You should be logging into the account your gamertag is linked to instead.

maine3165's avatar
maine3165
5 years ago

Hey my Xbox wouldn’t connect to my WiFi but I reset I game an now I can’t get my old gamer tag I had to create another gamer tag so how do I get my old gamer tag back?

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