We're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.
Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID?
Date/time issue occurred 9/2/20
What type of issue do you have? Gameplay
Which mode has this happened in? Face of the Franchise - QB1
Summarize your bug When game fully loads we are not able to login into EA account stating it is invalid but it is valid.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Stating my EA account is invalid when it is not.
What happens when the bug occurs? not able to play online
What do you expect to see? For me to be able to play the game online
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Just bought this game and when I try to go online it states my EA account is invalid which it is not.
Community ManagerTry going to www.origin.com and reset the password for your EA account. If that doesn't help, please contact @EAHelp through Twitter or open a case with a live support advisor here. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
Community ManagerIf you are having trouble getting into your account or receiving an Invalid Account message please see this post for more information: https://answers.ea.com/t5/Technical-Issues/How-to-Fix-Invalid-Account/m-p/9461464#M1741
Community Manager
@EA_Blueberry wrote:
If you are having trouble getting into your account or receiving an Invalid Account message please see this post for more information: https://answers.ea.com/t5/Technical-Issues/How-to-Fix-Invalid-Account/m-p/9461464#M1741
@hooplyfe10 See this post.
