Forum Discussion

6 years ago

Solved

Says my account is ineligible to connect to ea

When I load into madden it says my account is invalid so I try to connect my Xbox to my ea account but it won’t let me because it says my clacking is ineligble

EA_Aljo
6 years ago
@JothnathanR

We're not able to give out the email for the account. What you'll need to do is contact a live support advisor here so they can go through the account recovery process.

EA_Aljo

Community Manager

6 years ago

Hi there, @JothnathanR.

The ineligible message means your gamertag is already linked to another EA account. You should be logging into the account your gamertag is linked to instead.