Screen Cut Off

@GOBIGRED375 

It sounds like the problem is with the TV. Did that manual say anything about changing the ratio? Most likely, it has a setting that will resolve this.

the thing is it’s only a couple games (including madden) having this problem

I checked the manual, I changed the ratio like the manual said.

Edit: did not fix the problem 

Edit 2: it’s ok if it won’t be fixed, I was just wondering if there was a solution. 

@GOBIGRED375 

Are they just EA games having this problem? I really can't think of anything else that would cause this and we're not getting other reports that I'm aware of.

Parts of FIFA 21 was cut off, but it’s not just EA games it’s just a few that I have noticed. It was in NHL 20 but I fixed that because I know how to

Edit: I think it might be since the game was formed to fit that original tv it might of not adjusted but I don’t know why FIFA was doing it because we started it on the new TV

@GOBIGRED375 

Have you tried a different HDMI cable? Also, which Xbox One do you have?

Have not tried the Cable, don’t know if I have a another one. I have the A Xbox One 

@GOBIGRED375 

Is it an original Xbox One or a One X/S? Do you have another HDMI cable on another device you could try out?

Original Xbox One

Edit: a switch works fine on the same tv

@GOBIGRED375 

Thanks for the update. Unfortunately, I can't think of anything else that could cause this. I'm still thinking it has to do with your TV since the old one worked fine and it's not just our games that are having the problem. Have you talked to an advisor yet? Possibly, they'll have some other options for you. Try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. If they figure it out, can you let me know what it was? I'd love to know what's going on.

I reported the bug because a support agent told me to. But I am guessing Madden 22 will work fine so I was just wondering if there was a fix.

@GOBIGRED375 

We're not aware of any bugs that would cause this. We're also not receiving other reports. I'm very sorry. I wish I had more to suggest. This is appearing to be an issue with the TV. Have you tried contacting their support to see if they have any other ideas?

It’s a older tv so they probably won’t have support

@GOBIGRED375 

You might want to still try a different HDMI cable, but it's possible this is just due to the older model TV you have.