Forum Discussion
UPDATE : 22:23 (49 min after original post)
It happened again in solo battles after a lamar touchdown
The FIRST solo battle after the crash, i ran the last one of the week (the bonus one) - towards the end same crash on a lamar run (td) freeze and crash during the card art stat showing
I updated all drivers etc. in between the two crashes..
Still happening on PC. Been happening in challenges when scoring a TD with Blitz Bo Jackson. Just happened in H2H season super bowl. It's incredibly sporadic, and I'd forgotten until the game froize and I got screwed out of the win. Really needs to be addressed.
- EA_Blueberry4 years ago
Community Manager
Hey, @Moopert @RavensYulas
Was hoping to have you walk me through a critical process of the freeze. Does it happen when the player is celebrating the touchdown?- 4 years ago@EA_Blueberry Yes, always during a touchdown celebration. Freezes for a couple seconds then the game crashes to desktop.
- EA_Blueberry4 years ago
Community Manager
I know some specific celebrations have caused game issues before where the camera will pan indefinitely.
Do you get an error message when the game crashes?
Can you upload a DxDiag for me?How to gather DxDiag information
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
PC Troubleshooting
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
- 4 years ago@EA_Blueberry Same thing literally just happened my first game of the week one thing I have noticed every single time it crashes I’m scrambling with Blitz Lamar Jackson non touchdown celebrations just normal run-ins.
- 4 years ago
So with the thread coming alive again.
I've found what seems to be partial fixes that reduces the chances of the crash.
1. swap to Directx11 instead of 12
2. Whenever Lamar (he caused my issues) has ANY celebration / stat pop up (x rushes for x yards for example) do NOT press ANYTHING.
I went from 3+ crashes per week in solo battles to 1 last week due to me forgetting to not press anything during a celebration
the first fix definitely lowered the chances of it happening as i managed 9 or 10 solo battles without a crash until i learned of the 2nd "fix"@EA_Blueberry The crash is a 1-2 second freeze followed by the game simply closing alt + f4 style, no warning, no error, nothing. As mentioned above these precautions seems to prevent the crashes.
It looks like the issue has to do with (maybe?) specific players such as blitz lamar (in PUP) and ive heard about blitz bo jackson as well, during any sort of celebration, be it td's or whenever the game pops up the stat window showing they had x rushes for x yards