Community ManagerI've alerted the team of these new reports. Can you all let me know if it's still impacting you after today's Title Update?
@EA_BlueberryHowdy, are we now talking about Solo Battles after 1-7-21 title update? If so, it looks like we are already in weekly scoreboard review. I needed to play game 9 prior to tomorrow (Friday update). Battle score also reset to 0. Looks like game 9, 10, 11, 12, and 13 will not be accessible. This is definitely an issue...
And for the second week in a row after you chuckleheads "fixed" solo battles, I get locked out of the 13th game and most likely miss out on top 100 rewards in solo battles. Never had the problem before, even when getting a DNF. Fantastic fix EA.
Man I really hope that they are correctly tracking the SB leaderboards this week. I just have this horrible feeling that I'm gonna wake up expecting top 10 or 25 rewards, but I'm gonna end up with legend tier or something. I hope I'm wrong.
Community Manager
@FriendlyFire1126 wrote:
@EA_BlueberryHowdy, are we now talking about Solo Battles after 1-7-21 title update? If so, it looks like we are already in weekly scoreboard review. I needed to play game 9 prior to tomorrow (Friday update). Battle score also reset to 0. Looks like game 9, 10, 11, 12, and 13 will not be accessible. This is definitely an issue...
@FriendlyFire1126
Sorry for the late reply, but the score not showing up is a known issue the team is aware of. Thankfully, it's only a visual error and the score you're accumulating is still counting on the back-end for your account.
We're concerned about the 13th game now not showing up for players since the scheduled fix in the title update that happened recently. We're getting a look into this and I'll update you all as soon as possible. As always, we appreciate your help and willingness to stop in the forums to champion for the Madden Community.
For those not receiving the 13th game since the title update that scheduled to fix it we'll need the following:
Lol I'm a genius apparently... woke up this morning and what did I find?: Legend rewards. I just knew that the wrong rewards were going to go out.
Community ManagerI play my 12th game, go to play my 13th and it disappears. The patch deployed a few weeks ago apparently did not take. Please look into this
Again please look into this and if possible have some sort of make good. Through out my time with Madden 21 this glitch has cost me over 4M coins. And a glitch that has nothing to do with my gameplay or any form of exploitation/cheating. This is by all appearances a coding issue for a game mode that is either broken or poorly created. This week I was on pace for a top 10 finish and now I will most likely miss the top 100 all together.
Solo battles are what I primarily play in Ultimate Team and so when I invest the time to play 12-13 games, my expectation is that it works and I am properly rewarded for my time and effort. Taking the time commitment out of the equation, looking at the difference between a top 10 finish and the Legend rank, there is a difference of about 450K coins. By the MUT store coin to points conversion and ratios, that 450K coins comes out to ~$80 worth of in game content. That is ~$80 of content for 1 week. Scale that up to the 4M coins that I have missed out on since the start of Madden 21 because of this glitch, and we get closer to over $700. Hopefully putting this issue into real world terms and dollars can help explain why it is so frustrating when the game does not work correctly.
I am attaching an image that shows I am only at 12 of 12 games played but that there is not a tab to play the 13th game.
Community Manager
@hags412 wrote:
I play my 12th game, go to play my 13th and it disappears. The patch deployed a few weeks ago apparently did not take. Please look into this
- Gamertag/PSN ID/Origin ID (PC): Madmartigame
- Were you able to get the 13th game since the last fix and now no longer getting it, or have you never been able to play the 13th game since the fix? This continues to happen about every other week, even after the patch that was supposed to fix it.
- Platform you are playing the game on: PS5
- Time: 6:30am CST 1/23/21
Again please look into this and if possible have some sort of make good. Through out my time with Madden 21 this glitch has cost me over 4M coins. And a glitch that has nothing to do with my gameplay or any form of exploitation/cheating. This is by all appearances a coding issue for a game mode that is either broken or poorly created. This week I was on pace for a top 10 finish and now I will most likely miss the top 100 all together.
Solo battles are what I primarily play in Ultimate Team and so when I invest the time to play 12-13 games, my expectation is that it works and I am properly rewarded for my time and effort. Taking the time commitment out of the equation, looking at the difference between a top 10 finish and the Legend rank, there is a difference of about 450K coins. By the MUT store coin to points conversion and ratios, that 450K coins comes out to ~$80 worth of in game content. That is ~$80 of content for 1 week. Scale that up to the 4M coins that I have missed out on since the start of Madden 21 because of this glitch, and we get closer to over $700. Hopefully putting this issue into real world terms and dollars can help explain why it is so frustrating when the game does not work correctly.
I am attaching an image that shows I am only at 12 of 12 games played but that there is not a tab to play the 13th game.
Thank you for the information and I can confirm the team has resumed investigating this after seeing more reports of the 13th game not showing up. A player over Twitter mentioned they're able to see the 13th game if they immediately play it after the 12th game. Once you play the 12th game and back out of the game (or shut down the console and restart it) that causes it to disappear. Hope that helps you all access the 13th game while the team is working on addressing this.
@EA_Blueberry thanks for the update.
Something I feel I am struggling with though is that it appears to be 0 urgency or consideration for this problem. This has been going on for months and has happened to me multiple times now. And each time I use the help communication I get the same responses, "we know it is an issue", "we are looking in to it", "we are are deploying a fix in the coming weeks" and so forth. None of them are really actionable or attempt to counteract the error. It is more of a "better luck next week". That is the frustrating part.
I appreciate the Twitter note but how is it that Twitter has better solutions than the official help forum? And it is not even a fix, it is a work around for a broken product. That would be like buying a bucket that has a defective hole in the bottom and the manufactor telling you to go buy duck tape to put over the hole. It doesn't address the issue of the defective product and requires more of the consumer while the manufactor/producer claims no responsibility.
If a new pack goes out and a promo card is not included in the draw pool you offer make goods to any player that purchased a pack and grant them additional packs with the player included in the pool. If the leader boards for solo battles are off and players are playing extra games you delay the deployment of rewards and recalculate off of the correct number of games. So you have a history of make goods and correcting solo battles, so I guess I don't see how this issue isn't being met with any sort of make good or attempt to even the competitive field. Again just frustrating and after writing all of this, disappointing.
I completely agree with the last reply. There is no urgency for this matter as the issue continues to happen. On an unrelated note, I just received a DNF for the Ravens team named Kenny_savv43 on the PS4 batch of Solo Battles. Luckily, this was only my second game for the week, so I only wasted 2 hours of my time due to your company's continual incompetence. HOORAY for me I guess! I have been top 4 for the past month or two on PS4. I suppose my PSN ID of Brande-monium serves as a solid pun for the chaos that emanates weekly from a once beloved Solo Battles mode.
I am FINALLY at my breaking point with this game and the false hope that continues to be spewed throughout these forums. I will not continue to waste my time on a product that continues to steal from its customers. Your business practices are asinine, your team FAILS to take responsibility for their numerous faults, and because of that you will continue to lose customers that have been loyal to your franchise for years. I have been asking for months to make this right with your customers that have lost millions of coins due to your faulty programming. This will now be upwards of 1.5 million coins that have been wrongfully taken from my account due to issues we have told you about since OCTOBER!
As a Raiders fan, disappointment is nothing new to me. Unfortunately, I can no longer call this disappointment as your team continues to devalue the time I put into your product. Your practices are downright despicable.These next few questions are not directed at you @EA_Blueberry . You seem like a good dude that happens to take the brunt of the criticism for a team that is lacking in numerous departments. So, please, pass these along to the nincompoops that hide behind their fancy titles. When will your team take some pride in their work? When will these constant errors be resolved? Where can I sign up to work at a place that allows me to fail as much as you guys do? Where can I get some of those cookie-cutter responses that your team specializes in?
This is the earliest I have ever contemplated quitting Madden. It's about time I stop supporting a company that steals from its customers. You guys desperately need competition as the quality of your work is absolutely atrocious.
This has happened 3-4 times now (every time I have tried to play all games). This last time, after I finished the 12th game, I got a message saying something to the effect of "event unavailable, rewards pending review". Selecting the 13th game, I get the same message, and am then awarded 25 coins for some reason. If I then exit out of Solo Battles and go back in, the tab showing available games is not even there - all I can see is the "My Rank" and "Top 100" tabs.
have had this happen the last 3 weeks! Missed the top 50 because of this!
Same thing just happened to me. Any idea if they have acknowledged it yet?
@reyjr561The most recent information I've read is that the dev team recently reopened the case again since there are still a lot of players reporting this bug.
Thanks for the update. I spoke with EA Help and all they could do is report the bug. Hopefully they find a fix. I'm sure they will have some sort of make right next week.
@EA_Blueberry@EA_BlueberryLooks like I (maybe we) cannot play game 13 again this week (week of Jan 25 to Jan 31). My first game this week was the infinite stadium loop and the week concluded at game 12. Oh boy. Help. Please.
Gamertag/PSN ID/Origin ID (PC): FriendlyFire1126
Were you able to get the 13th game since the last fix and now no longer getting it, or have you never been able to play the 13th game since the fix? I was not given option to play game 13, 3 weeks ago. This current incident is happened on the week of Jan 25 to Jan 31
Platform you are playing the game on: PC Origin
Time: +/- 11:50am EST 1/29/21
