Forum Discussion
Neo_Novalis
5 years agoHero+
@BigMeanPossum I assume I can imagine how it feels for you facing all these issues. I had 29 DNFs in Madden 20 and would have been able to rank top 100 (sometimes even top 10) and lost about 9 million coins, I'd estimate...
on which platform do you play? if it is xbox or PS, power cycling (see below how to do it) your device might help as it often solves connection issues with EA's servers. at least I've read that it should help (I'm playing on PC).
a second approach might be to do a UO Trace to find out wheter there is problem between you / your device/router/modem and EA's servers. I copy a message from @EA_Blueberry in below when he tried to help me solving my DNF issues.
how to do a power cycle (taken from a post by @EA_Aljo): >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<
UO Trace >>>Do you have a PC/laptop by any chance so a UO Trace can be ran? It's a free connectivity tool from our website link below. Our Support staff can't help with those because of tool limitations. Usually when DNFs occur when game results are being calculated it's due to a de-sync that happens when exchanging the data. There is a loss of connection which causes the system to assume it was a disconnection from the user.
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/<<<
hope that helps. good luck!
on which platform do you play? if it is xbox or PS, power cycling (see below how to do it) your device might help as it often solves connection issues with EA's servers. at least I've read that it should help (I'm playing on PC).
a second approach might be to do a UO Trace to find out wheter there is problem between you / your device/router/modem and EA's servers. I copy a message from @EA_Blueberry in below when he tried to help me solving my DNF issues.
how to do a power cycle (taken from a post by @EA_Aljo): >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<
UO Trace >>>Do you have a PC/laptop by any chance so a UO Trace can be ran? It's a free connectivity tool from our website link below. Our Support staff can't help with those because of tool limitations. Usually when DNFs occur when game results are being calculated it's due to a de-sync that happens when exchanging the data. There is a loss of connection which causes the system to assume it was a disconnection from the user.
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/<<<
hope that helps. good luck!
5 years ago
Thank you for your reply!
I am playing on PS4, will be so glad when I can get my hands on a PS5 but that search continues.
I have done a power cycle several times with my router. I have not done a UO trace and I’m not sure how to go about Running one or what to do with the information if/when I can figure out how to run one. I will look into that, thank you.
I am playing on PS4, will be so glad when I can get my hands on a PS5 but that search continues.
I have done a power cycle several times with my router. I have not done a UO trace and I’m not sure how to go about Running one or what to do with the information if/when I can figure out how to run one. I will look into that, thank you.
- Neo_Novalis5 years agoHero+@BigMeanPossum well, the UO Trace has at least given me clarity as to what it is. even if I can't do much about some of the DNFs, it feels better than being completely in the dark....
on the other hand, if the UO Trace does not show any issues, it might be worth further investigating the issue.
as a sidenote, I would really prefer if Solo Battles would be one-game-events and repeatable (if the connection is lost or one lost the game). if the Solo Battles are chosen from the very top teams available, that would really be a challenge. but I do not see why rewards should be linked to a leaderboard as long as disconnects and bugs have such a big impact on the leaderboard. and even if there were less issues related to bugs, having to play 13 games to get satisfying rewards requires a lot of time commitment. playing just one Solo Battle for 50 coins is not worth the time even thinking about it ....