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RikRrosa's avatar
RikRrosa
4 years ago
Solved

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It's has been well over 3 weeks cant play the game at all highly upset ea can't and don't know what to do I want my money back. They said contact playstation been over 14 days can't play and can't ge...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    Thanks, @RikRrosa 

    I take it you've tried power cycling the console and network to establish a fresh connection to our servers? Also, are you getting any messages regarding being denied access to the game?

    Reboot the power to the modem/router

    1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

    How to power cycle your PlayStation console

    1. Touch the power button on the front of the PS4/5 for at least 7 seconds (until the system beeps twice).
    2. Turn it back on after 5 minutes. Launch the game.
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Thanks, @RikRrosa 

I take it you've tried power cycling the console and network to establish a fresh connection to our servers? Also, are you getting any messages regarding being denied access to the game?

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your PlayStation console

  1. Touch the power button on the front of the PS4/5 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 5 minutes. Launch the game.

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