Sons account wont connect MUT
my sons account which in a family member PSN account and has his own ea account wont connect on MADDEN 21 was never an issue with any other madden. Anyone know how I can fix it?
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerHey, all.
There was an issue yesterday where players were unable to connect to MUT that is now fixed by the Madden team. We had an official post on this here: https://answers.ea.com/t5/Technical-Issues/Live-Service-Issue-Players-Locked-Out-of-Madden-Ultimate-Team/m-p/9440168#M577
If you're having connectivity issues to any online modes, please run through these basic connection troubleshooting steps to double-check it's not a local network hiccup that can be easily fixed by rebooting the modem/router.
Connection Troubleshooting
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
If you're having an account related issue such as age of account or need details changed, I'm afraid our forum team is not able to process any changes on accounts to ensure the highest level of security for your accounts are maintained. Please reach our Support team below if you need any changes made to your account.
Live-Support
https://help.ea.com/en/contact-us/
Let us know if you have any questions and it's unfortunate to hear about the technical/account trouble you're all having at this year's launch. We're here for you though, just let us know what is happening on your end and we'll try to our best to either fix it or point you in the right direction to help get you back on the digital gridiron.
Tried again and still no luck. Looks like that is a different issue altogether. The issue here is with MINOR accounts. I can play fine, but my sons who have MINOR Origin accounts cannot. As you can see from the thread, others are having the same issue with MINOR accounts.
Yeah I just created another psn account for mine still used his ea account and it works so its def on playstations end although they won't admit it
That won't work for my son since he pays for ps+. Every other EA game works, and Madden 21 is brand new, so I don't believe the issue is on PS4's side.
As a customer, EA needs to make sure their product works on whatever platform they are selling it on.
Spoke to tech support. They say it is happening for just some users and not all users. They have been looking into the issue today. No idea of when a fix would be in place, but the more reports, the higher the priority will be.
