Forum Discussion
Thanks for your help Barry, unfortunately, I'm still bricked. I get the error as soon as I load up the game. I have run the cleanup utility and re-installed drivers. I don't have this issue with any other game. There seems to be a conflict between my card and Madden 2020. If I run the game with no drivers installed (ie video card not recognized) I can actually get to the splash screen and beyond. Unfortunately, it runs so bad at that point that it's seemingly impossible to even get to the menu screen.
I can't change the resolution in game because I can't get that far. Any other ideas? This sucks...
Can you please post your Dxdiag report here, we may be able to spot something amiss, thanks.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 6 years ago
DxDiag is attached. Thanks for looking at it.
- 6 years ago
Bump? Little Help?
- EA_Barry6 years ago
Community Manager
Sorry, I missed your previous post.
A couple of things from your Dxdiag:
- There may be important Windows Updates available for you, check for and install any available updates.
- Your CPU is somewhat below spec in terms of general performance, you can compare your CPU and the minspec using the links below.
https://www.cpubenchmark.net/cpu.php?cpu=Intel+Core+i5-750+%40+2.67GHz&id=772
https://www.cpubenchmark.net/cpu.php?cpu=intel+core+i3-4350+%40+3.60ghz&id=2283