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sippsauca5's avatar
6 years ago

Stuck at installing for 2 days

Spoiler
 

I have a brand new ps4 and I have deleted and downloaded madden20 over 3 times and its still not going anywhere. I payed my money to play a game and the same problems I face today I had 2 titles ago this is unacceptable. I just want my money back please 

3 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi, @sippsauca5 

    Were you able to fully install the game? Is it a disc or digital download and have you checked to make sure you have enough free space on your PS4? If it's a physical download, try disconnecting from the internet until the installation is completed and reconnect. We've seen some others have success for download errors on PS4 for other games as well. Sorry to hear about the trouble you're going through, let us know if you still need help! 

  • Ive deleted and reinstalled madden and it’s still stuck on 37 for some reason went on a different account and everything 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @iDontshieldup- Are you on PS4 or XB1 and have you tried power cycling the console to see if that helps push the download through?

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