i'm having stuttering and choppy audio in game, the menus work fine most of the time but even they stutter on occasion. I've tried lowering the graphics settings down to the point everything thing is set at lowest and it makes no difference at all. i've also tried repairing the game, re-downloading the game, changing the priority to high/realtime, did a clean install of the latest nvidia drivers, set my graphics card to max performance, tried every combo of v-sync from the game and the nvidia control panel, overclocked and underclocked it, restarted my pc several times and i've also tried other games and there performance is as good as ever. i out of ideas as for what to do next, any help would be much appreciated. Also locking the game to 60 fps doesn't help either...My SpecsWindows 10I-5 6600k1070 GTX16GBSSD (133 GB Currently Free)

@EA_Blueberry "I went back and searched every page on this forum post"JULY "We've alerted the team to be aware of this.""Just got into the office and we'll try to track down as much info on this as possible so we can lateral it back to you all.""The team is indeed looking into this and progress is being made. Will come back with more info as soon as possible,""The team is still investigating this and we'll provide an update as soon as possible"AUGUST"The team is still investigating this and I'm afraid we don't have any updates on the progress at this moment, so we'll do our best to track down more info on this early next week.""The team is indeed still looking into it and I'm afraid we don't have any details on current progress around this, but this has definitely received attention and being investigated"SEPTEMBER"I was out of the office for a couple weeks and just returned yesterday. What was said by an EA Advisor is not accurate, the Madden team is still investigating this and has intentions to make improvements related to what is being discussed in this thread in an upcoming update."OCTOBER"We're trying to hunt down some more information around this issue for you. We want to make sure what we deliver to you has some substance which is why we haven't responded in a while, but we're not trying to ignore this.""I will do my best to track down more info on this as quickly as possible. As a heads up I will not be available on Saturday and Sunday, but will task this as a high priority when I return into the office on Monday."NOVEMBER"Hey, PC fans.Thank you for patiently waiting on a response from us. The team has made progress and planning to implement a fix as soon as they can in a future update. No word on a specific date and as soon as we have some more info around this we'll share it with you right here. "A MONTH AGO"This looked to be a little more difficult than anticipated to investigate and the team is looking to get traction on this in an upcoming update.""The team was unable to make any specific changes to PC performance per this update, but still has this on their radar for a future update."they have cheated us, lied robbed and scammedthere was never any intention to solve this problemin my opinion worse than there is no solution, it is the fact of the constant lies and that there is not at least a public statement apologizingnow you came up with polling rate, tremendous joke, when it's obvious this is an i5 architecture coding error, RDRII had the same issue and was resolved within a week.For all the people who read this forum I encourage you to never spend a dollar on a company like this.Thanks for reading and sorry if there are gramatical mistakes, english is not my language, this was made with google translate.

Christ almighty, its not our motherboards. Basically everyone has a different one. First it was CPU, then Barry came in with Nvidia graphics, now motherboards.. Whats next, we need to buy a new PC?And really enough with this troubleshooting. We are not PC specialist(maybe some are), we want to play the game. I dont have the time to unistall, check what i have in my PC, install 5 programs etc to run a game which could run on a mid end laptop...Come on, do better.

I feel like the development team has no clue how to solve this problem or it's just ignored up until now because it's not a priority. Both are not a good look, but I fear the first one sadly is the truth. We all know by now Frostbite is a flawed engine, after the Anthem debacle, so maybe in the future, you should just ditch it for something that works. A lingering issue like this doesn't reflect well on your company, which - let's face it - doesn't have the best reputation anyway.A lot of people in this thread are probably subscribed to Origin Acces Premier, just like I am. Part of why we pay is to play the game early, but instead we still can't play Madden 20 almost a month after release. This has gotten to a point where I feel affected customers should be compensated. Be it by offering everyone affected a refund, provide a code for the game on another platform of their choosing, give a free subscription to Origin Acces Premier for a year or something to keep us happy.I won't be cancelling my Premier subscription, but I won't be renewing either, unless EA improves it's service and games a lot.@EA_Barry @EA_Blueberry This is not a personal attack. I work in communications myself, so I know how it feels to be blamed for things you have no control over. This is directed to EA and it's higher ups. Just keep fighting in those trenches.

This is unbelievable. It appears that EA has absolutely no interest in fixing this game on PC. This thread has been going on for weeks. It's really unfortunate that EA is NOT trying to fix this issue and prioritize the PC community. I've been following this thread and EA rep responses sparingly.Any software developer understands how to troubleshoot and debug a bug. Then, EA rap has the nerve to say it's a problem on our end. EA probably has the best game developers and you're telling me that they haven't been able to identify the issue by now? I don't think so. This is shameful from EA. It definitely sucks.

Ive literally unplugged every device from my computer except my mouse, keyboard and single controller and the game still crashes my PC. It is not something on our end, this is on YOUR end EA. Do your consumers a favor and get something done. Ive canceled my Origin Premier and will not be buying this game even if yahll get this fixed. It's been almost a month an NO real answers on this topic. It's really sad.

Stuttering no matter what i set the graphics to

521 Replies

CJVol10
6 years ago
@xxlordocelotxx Having the same exact problem. Been working on it the past couple hours. Tried the same combo of settings, tried turning V-Sync off in game and on in the nvidia control panel. Tried all settings on low/off.

Also reverted back to an older driver to see if that was the issue and I'm still having the same issue of stuttering, audio stuttering and sometimes hard freezes.

Specs
Windows 10 64 bit
i5 - 6600k
16GB Ram
2080 RTX
Samsung SSD
EA_Blueberry
Community Manager
6 years ago
@CJVol10 @xxlordocelotxx

Do you both have Origin In-Game disabled under your Origin client's Application Settings? Do you have other overlays running while this is happening?

Try going to the game's folder on your PC and right-click on the .exe file to select Properties>Compatibility>Disable Fullscreen optimizations. That can help with stuttering.

Do you have bluetooth headphones? That's actually caused some input lag for some players in the past when it's enabled on the PC.

Another good way to see if it's a program running in the background causing this is to perform a clean boot and then immediately launch Origin as administrator. Can you both get back to us to see if that helps out at all?

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
xxlordocelotxx
6 years ago
just tried with origins in game off and in admin mode and it didn't help at all. my pc doesnt even have bluetooth so cant be that and there's definitely nothing taking much cpu and the cpu usage for the most part stays between 70 and 80 percent usage. also tried disabling Fullscreen optimizations and it had zero effect..
CJVol10
6 years ago
Just got done doing all the above with not much change if at any.
I disabled Origin In-Game and tried it, still stuttering.
I had actually already done step 2 before posting.
I do have a wireless headset (Astro A50) but through my own troubleshooting, I unplugged it completely from the computer and tried it with no sound. Still stuttering and freezing.
I just got done with the clean boot, no luck either.
It's really strange because the menus are smooth and sound fine. but as soon as you get into the game, whether its practice, pro bowl, or play now it just stutters like crazy.
Thorsauruss
6 years ago
I have the exact same problem. Using a GTX 1070 with the latest drivers.
joebob19
6 years ago
I have the same issue and quite a few people I've talked to do too, this needs to be addressed the games unplayable.
marcosmars313
6 years ago
Me too, game unplayable at the moment, hope the fix this soon
Ronndrak
6 years ago
I habe the Samen issues. Tried everything and nothing helped.
My spec:
Windows 10 64 bit (1903)
SSD
I5 - 4560k
16 GB
GTX1070
EA_Blueberry
Community Manager
6 years ago
Thank you all for responding. Can you all attach a DxDiag so we can gather info for the team?

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
CJVol10
6 years ago
Here is mine
Madden - DxDiag.txt80 KB