Had to refund because the stutters made the game unplayable while Madden 19 ran perfectly.
Also have an i5 processor .
Not sure if the fact i installed on an ssd had anything to do with the lag but i doubt it, seems to be a processor specific thing and will not be buying again until this problem is fixed.
I paid $15/month for access premier pretty much just to play Madden and it is unplayable for me as well due to this issue. i5 4690k for me as well. At least I only wasted $15 and not $60.
I continue to have the game freezes and stuttering. it has appeared to have gotten worst after the patch.
when can one request a refund. it has been just about 1 month since release and no official acknowledgment of the issue or update stating that EA is working on the issue.
I feel like the development team has no clue how to solve this problem or it's just ignored up until now because it's not a priority. Both are not a good look, but I fear the first one sadly is the truth. We all know by now Frostbite is a flawed engine, after the Anthem debacle, so maybe in the future, you should just ditch it for something that works. A lingering issue like this doesn't reflect well on your company, which - let's face it - doesn't have the best reputation anyway.
A lot of people in this thread are probably subscribed to Origin Acces Premier, just like I am. Part of why we pay is to play the game early, but instead we still can't play Madden 20 almost a month after release. This has gotten to a point where I feel affected customers should be compensated. Be it by offering everyone affected a refund, provide a code for the game on another platform of their choosing, give a free subscription to Origin Acces Premier for a year or something to keep us happy.
I won't be cancelling my Premier subscription, but I won't be renewing either, unless EA improves it's service and games a lot.
@EA_Barry @EA_Blueberry This is not a personal attack. I work in communications myself, so I know how it feels to be blamed for things you have no control over. This is directed to EA and it's higher ups. Just keep fighting in those trenches.
A tale of two halves for me. Played the first half post patch and experienced the lowest amount of audio stutters since the game's release. Quit game and decided to finish second half later. Before I played second half I was prompted to update graphics driver. Once I did that it was back to same old audio stutterfest basically whenever crowd and announcers get overly excited at the same time. After the smoothness I experienced with 19 this game has been a big disappointment mainly because I feel the gameplay is slightly better but can't really enjoy fully..sigh
