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TheVisionTM's avatar
TheVisionTM
5 years ago

Stuttering PS4Pro - Making games nearly unplayable

I have had stuttering during kicks, play selection, and critical passes since launch. I pre-ordered the game and had early access, but was unable to play consistently due to the technical glitches. I...
TheVisionTM's avatar
TheVisionTM
5 years ago

The stuttering problem happens in all game modes in both online & offline modes.

Im playing on my PS4Pro. I have gigabit internet (1gb Download / 1gb Upload / no caps), wired internet connection, and zero packet loss. The game is installed on an internal HD. The stuttering happens in local offline exhibition, local offline franchise, MUT, Online play, and practice.

  1. I have reinstalled and re-downloaded the entire game more than once with zero change.
  2. I have tried switching from 4k HDR to 1080p (with no change).
  3. I have used wired controllers instead bluetooth ps4 controllers (no change).
  4. I have tried in both single player and local MP with the same problem (no change).
  5. I've reset internet router (No change).
  6. I have tried different HDMI cables and different monitors with no impact.

This is definitely a bug in the overall game as you can see reddit threads devoted to this same issue. I play other games including Madden 2020 on my PS4 with any stutter. I also play PC for hours a day without any issue. 

Any suggestion on how to fix this would be great because I paid extra for early access to the game and this issue has happened since early access and beyhond. The Day 1 patch helped a bit so it isn't on nearly every play, but it still happens continually and at some of the most critical times like during kick meter and passing.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@TheVisionTM 

Thanks, I appreciate the details. 

If you haven't already can you also try rebuilding the database on your PS4 as well to see if that helps at all? First start up the PS4 in Safe Mode. You should see an option to rebuild the database in the Safe Mode menu. 

Let me know if that makes any difference at all once you've had the chance to try it out. Thanks!

/Kent

  • TheVisionTM's avatar
    TheVisionTM
    5 years ago

    I did the data rebuild as well. I tried all the tips from when you had this issue with 2020. To be clear, this is the ONLY game that it happens on and I play all the time. I played both Ghost of Ts and NBA2k21 today without any issue.

    I was able to determine that if I wait to start the kick meter until the crowd fully stands up and starts their animation, the lag doesn't happen quite as frequently but several times a half. I assume this is allowing the processor load from the crowd animated to complete.

    It happens normally on kicks and when trying to select audibles right after huddle breaks.It will still happen any time transition animations have to load.

    • TheVisionTM's avatar
      TheVisionTM
      5 years ago

      Is there an update here?

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @TheVisionTM 


        Thanks for the update and the additional details. I'll pass this info along to the team for a look. 

        /Kent

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