Sugar Rush won't load

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? Sony PlayStation 4
What is your gamertag/PSN ID? Hustle731
Date/time issue occurred 4/2 --> current
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug Can't play sugar rush head to head after 14. thought it was a server update issue yesterday, stopped playing, reset PS4 multiple times, still an issue today.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to "eaeb treat trail tixkets" then "h2h house rules" then "play seasons" and keep going, pic of error attached
What happens when the bug occurs? Frozen on empty screen, see attached photos (vid wouldn't attach from iPhone, sorry!)
What do you expect to see? The games
PS4 Crash Reporting: Please copy the text you put in the crash report here. None
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Pics attached of click thru process and where it says loading to where it quickly renders an empty screen.