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foxGYPkzf's avatar
foxGYPkzf
4 years ago
Solved

Suspension not lifted after 7 days

I was banned on December 5th and now on the 14th my 7 day ban has still not lifted. Emailed to dispute and it seems to be an automated system that won't lift the suspension. Tried getting help through the EA help twitter account and they sent me to the same automated system. Is there a real human being who I can talk with to get my suspension lifted? I know you EA guys on these forums can't unban me but please point me in the direction of a phone number or live chat I can use. 

3 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hi, @foxGYPkzf 

    If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

    https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

    The Terms of Service team does not correspond via phone or chat, only email.

    Our Support team can help you over live-chat, Twitter, or phone. They are not able to overturn account actions, though.

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

  • foxGYPkzf's avatar
    foxGYPkzf
    4 years ago

    Well cool guess my account with all my games I've spent hundreds of dollars on is Perma banned because of your dog * automated support system. Seriously wish you EA guys on the forums had any real power because you're the only human beings I've encountered in this process. EA has effectively stolen my money and has lost a customer in the process. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hi, @foxGYPkzf 

    I have seen rare cases where the incorrect action was emailed out however if you reach out to our Support team they can verify the correct action on the account. You are more than welcome to continue reaching out to our Terms of Service team if you haven't disputed the action. They are willing to review accounts, however after multiple reviews they may no longer respond if they deem the results were accurate so they can focus on other accounts that have yet been serviced.

    Per the email you attached, that name is not deemed appropriate. Here is our positive play charter below to review in the event you return to EA games. We are striving to create an environment that is welcomed and positive for all. Derogatory names aimed at those suffering from mental and/or physical disabilities will not be tolerated.

    https://www.ea.com/commitments/positive-play/charter

    Thank you for reaching out to us on the forums and for playing EA games. 

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