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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
Solved

The 50 Challenge - Weeks 1-7 NAT Stacked Fantasy Pack

Hey, MUT Community. The team is aware the correct reward is not being granted for the the Weeks 1-7 NAT (52 Stars) Milestone.  Please keep an eye on this post for further updates on when our Su...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    Hey, Madden Community.

    I have GREAT news!

    Our Support team is now able to grant this pack with the correct contents to those impacted by this. Please submit a case through these options below so our staff can reward it to your account right away.

    We can't thank you enough for your patience and apologize it took longer than expected to get this resolved for you. 

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
@NFLdropMadden

I've been keeping up on this thread but have been bouncing around the forums for other tasks such as NBA LIVE Mobile's launch tomorrow. I also help manage the forums for NBA LIVE, UFC, Madden NFL, and NHL. Both here and the Official EA forums.

The team is planning on fixing this for those impacted by it, you have my word on that. I don't have any specific updates to share right now though, which is why I haven't been responding because I know it's not ideal to be told to be patience and wait. I understand this is frustrating and rewards like this are important to everyone's MUT teams. Last update I had was that the integration to have our Support team failed so the engineers need a little bit more time to get this fixed.

We'll absolutely update you all here once all ducks are lined up. Again, thank you for your patience and I'll make sure you all receive your rewards.
Eddie2627's avatar
Eddie2627
5 years ago

Thank you for the updates.  I’m hoping you are able to get this resolved soon.  My son just finished this challenge today as well and was very disappointed after spending a lot of time to complete, only to see the wrong options in the pack.  I thought he was mistaken until finding this ongoing community thread.  Do I need to contact anyone to make sure he receives a correction  to the pack?  PSN: eddie2627

  • NFLdropMadden's avatar
    NFLdropMadden
    5 years ago
    @Eddie2627 EA Support and EA Blueberry indicated that they could have fixed it for all of us already, on a case by case basis, but were worried about the fairness of players possibly getting two packs. So it is been one month and they are no closer to resolving. It has even occurred to EA how hypocritical and self serving it is for them to preach fairness when they sold you and I a game that doesn’t work.


    Good luck...

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