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BazsiB004's avatar
5 years ago
Solved

The game not sold separately

Hi!

I bought the game maybe 3-4 months ago online. 1 week ago, I couldn't open the game. I delete it and I went to my owned games and I did not saw it. So I went to the Microsoft Store and a was it was 'not sold separately'. I think it was only because of the action. So I wait till the end of this, but It not available right now. (It is the black green-blue version of the game.)

Thanks for the help!

  • @BazsiB004 Can you try some of the follow steps if you are still running into issues?

    Persistent Storage 

    1. Go to settings Select Device & Connections > Then Blue-Ray 
    2. Select Persistent Storage > Clear Persistent Storage 

    Alternate Mac: 

    1. Go to settings > Select General  > Then Network settings 
    2. Go to advanced settings > Alternate Mac address > Select clear 
    3. Select restart 

    Check console for updates 

    1. Make sure you're connected to the internet, then press the Xbox button top open the guide 
    2. Select Profile & System > Settings System Updates & Downloads 
    3. Under Updates: 

    - 'Console update available': Select this to start the update 

    - 'No console update available': This means your console is up to date.  

4 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @BazsiB004 To confirm the issue your trying to re-download Madden 21 but can't find it in your xbox library and the games store page only shows 'not sold separately'?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @BazsiB004 Can you try some of the follow steps if you are still running into issues?

    Persistent Storage 

    1. Go to settings Select Device & Connections > Then Blue-Ray 
    2. Select Persistent Storage > Clear Persistent Storage 

    Alternate Mac: 

    1. Go to settings > Select General  > Then Network settings 
    2. Go to advanced settings > Alternate Mac address > Select clear 
    3. Select restart 

    Check console for updates 

    1. Make sure you're connected to the internet, then press the Xbox button top open the guide 
    2. Select Profile & System > Settings System Updates & Downloads 
    3. Under Updates: 

    - 'Console update available': Select this to start the update 

    - 'No console update available': This means your console is up to date.  

  • Jesus0930's avatar
    Jesus0930
    Rising Newcomer
    2 months ago

    Hey I can’t download mlb the show 24 I’m on a next gen console and it says not sold separately 

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