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BazsiB004's avatar
BazsiB004
5 years ago
Solved

The game not sold separately

Hi!

I bought the game maybe 3-4 months ago online. 1 week ago, I couldn't open the game. I delete it and I went to my owned games and I did not saw it. So I went to the Microsoft Store and a was it was 'not sold separately'. I think it was only because of the action. So I wait till the end of this, but It not available right now. (It is the black green-blue version of the game.)

Thanks for the help!

  • puzzlezaddict's avatar
    puzzlezaddict
    5 months ago

    @Limbguine  Are your Steam and EA accounts currently linked properly?  Even if you think they are, please try to login to an EA site (this one is fine) with your Steam credentials.  If you land in the correct EA account, great; if anything else happens, let me know.

    Please also sign out of both Steam and the EA App and sign in again using the accounts that are linked to each other, just in case you accidentally signed into a different account.  (I've seen it happen before.)

    If that doesn't help and your accounts are linked to each other, please uninstall the EA App with Revo Uninstaller (the free version is fine), using the Intensive scanning method.  Restart your computer, reinstall the App, and open it on its own before you try to launch Sims 4.

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @BazsiB004 To confirm the issue your trying to re-download Madden 21 but can't find it in your xbox library and the games store page only shows 'not sold separately'?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @EA_Illium Wanted to confirm if you were able to find your game in your game library?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @BazsiB004 Can you try some of the follow steps if you are still running into issues?

    Persistent Storage 

    1. Go to settings > Select Device & Connections > Then Blue-Ray 
    2. Select Persistent Storage > Clear Persistent Storage 

    Alternate Mac: 

    1. Go to settings > Select General  > Then Network settings 
    2. Go to advanced settings > Alternate Mac address > Select clear 
    3. Select restart 

    Check console for updates 

    1. Make sure you're connected to the internet, then press the Xbox button top open the guide 
    2. Select Profile & System > Settings > System > Updates & Downloads 
    3. Under Updates: 

    - 'Console update available': Select this to start the update 

    - 'No console update available': This means your console is up to date.  

  • Jesus0930's avatar
    Jesus0930
    Rising Newcomer
    13 days ago

    Hey I can’t download mlb the show 24 I’m on a next gen console and it says not sold separately 

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,078 PostsLatest Activity: 10 months ago
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Hi!

I bought the game maybe 3-4 months ago online. 1 week ago, I couldn't open the game. I delete it and I went to my owned games and I did not saw it. So I went to the Microsoft Store and a was it was 'not sold separately'. I think it was only because of the action. So I wait till the end of this, but It not available right now. (It is the black green-blue version of the game.)

Thanks for the help!

","body@stringLength":"421","rawBody":"

Hi!

I bought the game maybe 3-4 months ago online. 1 week ago, I couldn't open the game. I delete it and I went to my owned games and I did not saw it. So I went to the Microsoft Store and a was it was 'not sold separately'. I think it was only because of the action. So I wait till the end of this, but It not available right now. (It is the black green-blue version of the game.)

Thanks for the help!

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The game not sold separately","moderationData":{"__ref":"ModerationData:moderation_data:9079484"},"body":"@BazsiB004 To confirm the issue your trying to re-download Madden 21 but can't find it in your xbox library and the games store page only shows 'not sold separately'?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"168","kudosSumWeight":0,"postTime":"2021-01-06T15:02:12.789-08:00","lastPublishTime":"2021-01-06T15:02:12.789-08:00","metrics":{"__typename":"MessageMetrics","views":902},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-franchise-discussion-en/message:9079483/message:9079484","repliesCount":1,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:9079485":{"__typename":"ModerationData","id":"moderation_data:9079485","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9079485":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:39"},"id":"message:9079485","revisionNum":1,"uid":9079485,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9079484"},"conversation":{"__ref":"Conversation:conversation:9079483"},"subject":"Re: The game not sold separately","moderationData":{"__ref":"ModerationData:moderation_data:9079485"},"body":"@EA_Illium Wanted to confirm if you were able to find your game in your game library?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"86","kudosSumWeight":0,"postTime":"2021-01-15T13:45:13.818-08:00","lastPublishTime":"2021-01-15T13:45:13.818-08:00","metrics":{"__typename":"MessageMetrics","views":880},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-franchise-discussion-en/message:9079483/message:9079485","repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:9079486":{"__typename":"ModerationData","id":"moderation_data:9079486","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:9079486":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:39"},"id":"message:9079486","revisionNum":1,"uid":9079486,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9079483"},"conversation":{"__ref":"Conversation:conversation:9079483"},"subject":"Re: The game not sold separately","moderationData":{"__ref":"ModerationData:moderation_data:9079486"},"body":"

@BazsiB004 Can you try some of the follow steps if you are still running into issues?

\n\n

Persistent Storage 

\n
    \n
  1. Go to settings > Select Device & Connections > Then Blue-Ray 
    2. \n
  2. Select Persistent Storage > Clear Persistent Storage 
    3. \n
\n

Alternate Mac: 

\n
    \n
  1. Go to settings > Select General  > Then Network settings 
    2. \n
  2. Go to advanced settings > Alternate Mac address > Select clear 
    3. \n
  3. Select restart 
    4. \n
\n

Check console for updates 

\n
    \n
  1. Make sure you're connected to the internet, then press the Xbox button top open the guide 
    2. \n
  2. Select Profile & System > Settings > System > Updates & Downloads 
    3. \n
  3. Under Updates: 
    4. \n
\n

- 'Console update available': Select this to start the update 

\n

- 'No console update available': This means your console is up to date.  

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"258","kudosSumWeight":5,"postTime":"2021-01-22T15:01:31.011-08:00","lastPublishTime":"2021-01-22T15:01:31.011-08:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":910},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-franchise-discussion-en/message:9079483/message:9079486","repliesCount":0,"readOnly":false,"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"258","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:41":{"__typename":"Rank","id":"rank:41","position":52,"name":"Rising Newcomer","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:5485344":{"__typename":"User","id":"user:5485344","uid":5485344,"login":"Jesus0930","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-04-10T02:21:48.374-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"rank":{"__ref":"Rank:rank:41"},"entityType":"USER","eventPath":"community:tghpe58374/user:5485344"},"ModerationData:moderation_data:12092767":{"__typename":"ModerationData","id":"moderation_data:12092767","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:12092767":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5485344"},"id":"message:12092767","revisionNum":1,"uid":12092767,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-franchise-discussion-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:9079486"},"conversation":{"__ref":"Conversation:conversation:9079483"},"subject":"Re: The game not sold separately","moderationData":{"__ref":"ModerationData:moderation_data:12092767"},"body":"

Hey I can’t download mlb the show 24 I’m on a next gen console and it says not sold separately 

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