Ultimate team challenges not working
Product: Madden NFL 21 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? Gamerfreak79 Date/time issue occurred 05/16/2020 What type of...
Forum Discussion
Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? CeeLo-B
Date/time issue occurred September 3, 2020
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I put Ultimate Team but it's the whole game for me. When I try to launch the game, an error message pops up during the loading screen. It says "We are currently unable to process your content, but will continue trying. Please contact EA customer support if this persists" and then the loading stays on . This has been going on for two weeks now. I've tried all the troubleshooting solutions and it still doesn't work. I was able to connect to Madden 21 on a different PSN account so I know it's just an issue with my main account. I also get the message "Your account has been denied access to this feature. Please contact customer service for more information" on the Madden Companion App for Ultimate Team and Franchise.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure. I just get an error message every time I try to load in.
What happens when the bug occurs? I can't access the game.
What do you expect to see? The ability to get on Madden 21 and continue playing.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Here are the Images of the error messages.
i dont know how to fix this my TOTW challenges i cant even load into and it wont let me play the Zero Chill Day
- @joedylan431 TOTW as well as Wildcard Wednesday and LTDs (on Thursdays) have been postponed to beginning of January due to the holidays. the remaining TOTW Solo Challenges and players will be released in a bundle. since there is no active TOTW Solo Challenge available at the moment, you get this error when trying to open it. (I get the same message, and it was the same last year).
the Zero Chill Day challenge was a limited time event ending on Dec 26th. therefore, the same applies as described above for TOTW => no active challenge available results in this error.
hope that helps.
