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mattheinrich381's avatar
mattheinrich381
5 years ago

Unable to connect to Madden 21 servers

Whenever I log into the game, I get a notification that says I am unable to connect to EA servers. When I arrive at the main menu, I do not have the ability to select a game mode or option. I click o...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @mattheinrich381.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • mattheinrich381's avatar
    mattheinrich381
    5 years ago

    I have tried this and I am still getting the same result. I get notified that I am unable to connect to EA Servers and I cannot select anything on the main menu. 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @mattheinrich381 

      Thanks for the response. Let's try clearing the alternate MAC address. To do that, follow these steps:

      Go to your Xbox One Settings (Just press Start, then click Settings)
      Go to "Network", then "Advanced Network Settings"
      Click on "Alternate MAC Address", and then click "Clear"

      Let me know how it goes.

      • mattheinrich381's avatar
        mattheinrich381
        5 years ago

        This does not work either. I still cannot select anything in the main menu. 

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