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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

X-RayyGaming's avatar
X-RayyGaming
5 years ago

Did yours start working yet? I am experiencing the same  * literally every year.

xscopenhagenx's avatar
xscopenhagenx
5 years ago

my screens not going dark but the loading bar freezes on the start up and wont progress further i've tried everything but i can't get past it. I would be grateful for any help, thx

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi folks,

    Which platform are you playing on? Is it always getting stuck at the same spot, or does it seem like it's just random? 

    /Kent

    • neinhardt16's avatar
      neinhardt16
      5 years ago

      I have the same problem, my game usually stops loading at the "reviewing the game plan" part of the loading bar. I am on Xbox one x

    • ILovePirates's avatar
      ILovePirates
      5 years ago

      PS4. Start the trial, then stare at this loading screen. Lost 45 minutes of my ten hours so far

      • neinhardt16's avatar
        neinhardt16
        5 years ago

        I don't know if this will help anyone, but to get my game working again, I did a reset on my Xbox and kept my games on and I booted madden 21 back up and it was fixed. I was able to get back into my franchise just like that, even though I lost about an hour and thirty minutes trying to solve the problem. 

    • sin7pbN's avatar
      sin7pbN
      5 years ago
      @EA_Kent I am playing on PC. I managed to go in once and play through face of the franchise mode for a bit. Now it won't go past the "Press button to start" screen. It just gets stuck forever.
      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Thanks for the updates!

        When you've got a chance can you try running through some troubleshooting to see if that helps at all? I'd recommend starting off with the basic connection steps from over at the EA Help website. Those can take care of a lot of the most common issues we see, but if you're still having some trouble afterward check out the platform-specific steps as well: 

        - PlayStation 4

        - Xbox One

        - PC

        Let me know how that goes when you've had the chance to give it a shot. Thanks again. 

        /Kent

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