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xxzkullsxxwr89's avatar
xxzkullsxxwr89
Not applicable
6 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

xscopenhagenx's avatar
xscopenhagenx
Not applicable
6 years ago

my screens not going dark but the loading bar freezes on the start up and wont progress further i've tried everything but i can't get past it. I would be grateful for any help, thx

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hi folks,

Which platform are you playing on? Is it always getting stuck at the same spot, or does it seem like it's just random? 

/Kent

  • neinhardt16's avatar
    neinhardt16
    Not applicable
    6 years ago

    I have the same problem, my game usually stops loading at the "reviewing the game plan" part of the loading bar. I am on Xbox one x

  • ILovePirates's avatar
    ILovePirates
    Not applicable
    6 years ago

    PS4. Start the trial, then stare at this loading screen. Lost 45 minutes of my ten hours so far

    • neinhardt16's avatar
      neinhardt16
      Not applicable
      6 years ago

      I don't know if this will help anyone, but to get my game working again, I did a reset on my Xbox and kept my games on and I booted madden 21 back up and it was fixed. I was able to get back into my franchise just like that, even though I lost about an hour and thirty minutes trying to solve the problem. 

    • Wrotopuppy's avatar
      Wrotopuppy
      Not applicable
      5 years ago

      I've lost 2 hrs

    • rockafella1976's avatar
      rockafella1976
      Not applicable
      5 years ago

      Mines get to main menu but lost 45 minutes also!

  • sin7pbN's avatar
    sin7pbN
    Not applicable
    6 years ago
    @EA_Kent I am playing on PC. I managed to go in once and play through face of the franchise mode for a bit. Now it won't go past the "Press button to start" screen. It just gets stuck forever.
    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      6 years ago

      Thanks for the updates!

      When you've got a chance can you try running through some troubleshooting to see if that helps at all? I'd recommend starting off with the basic connection steps from over at the EA Help website. Those can take care of a lot of the most common issues we see, but if you're still having some trouble afterward check out the platform-specific steps as well: 

      - PlayStation 4

      - Xbox One

      - PC

      Let me know how that goes when you've had the chance to give it a shot. Thanks again. 

      /Kent

      • 0zzistar's avatar
        0zzistar
        Not applicable
        6 years ago

        Kent my man, no good. I constantly get stuck on the "Showtime!" portion of the loading bar. Am now 3 hours into my 10 hour free trial and haven't made it past the loading screen.

  • naterios33's avatar
    naterios33
    Not applicable
    6 years ago
    @EA_Kent Mine constantly gets stuck on breaking the huddle. On ps4
  • rH1no09's avatar
    rH1no09
    Seasoned Newcomer
    6 years ago
    @EA_Kent I’ve tried on both Xbox one and PlayStation 4. Same thing the bar stops about 90% of the way and stays there. The background video and music still plays but the game won’t start.
    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      6 years ago

      Hey all,

      Thanks for the information. Are you all playing through the EA Play trial, or are any of you seeing the same issue with the full game as well? 

      /Kent

      • JoeyMullen7's avatar
        JoeyMullen7
        Not applicable
        6 years ago

        Still on trial i will NOT purchase game if this isn't fixed for trial users as well

  • MMalterer89's avatar
    MMalterer89
    Not applicable
    6 years ago

    PS4, mine stops at buckling chinstrap since Friday’s update

  • glockk444's avatar
    glockk444
    Not applicable
    6 years ago
    @EA_Kent its always getting stuck at the same spot of flipping the coin
  • Shotzfired33's avatar
    Shotzfired33
    Not applicable
    5 years ago

    Ps5 for me.

    @EA_Kent wrote:

    Hi folks,

    Which platform are you playing on? Is it always getting stuck at the same spot, or does it seem like it's just random? 

    /Kent

  • Danny_Luko_619's avatar
    Danny_Luko_619
    Not applicable
    5 years ago
    • Gamertag - mk1dan
    • Platform you play on - Xbox one
    • Last time you attempted to launch the game (date & time/timezone) - 14th November at 16:27 GMT
    • Are you stuck at the loading screen or unable to select any game modes at the menu - Am stuck on the menu and unable to access any game modes 
  • Wrotopuppy's avatar
    Wrotopuppy
    Not applicable
    5 years ago

    My loading screen is fine but it says I have an inactive account even though I got it from ea play then it says the servers aren't available yet I can play fifa or last years online. Plz help

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