Forum Discussion

5 years ago

Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...

EA_Blueberry
5 years ago
The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault.

Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

See you on the field!

ruger76

5 years ago

i’m having the same issue, i’m on ps4. Does anyone know a possible fix? i’m worried it’s gonna continue to do this for the games launch and i’ve yet to get a fix from EA after contacting them twice.

EA_Kent
Community Manager
5 years ago
Hey @ruger76.

Do you have Madden installed on an external drive, or is it using the hard drive that was included in your PS4?

/Kent
- 411002388
  5 years ago
  My madden 21 keep getting stuck on “bucking chinstrap” and it never gets past it and I’m on ps4
- yogalak
  5 years ago
  @EA_Kent;
  For me, same problem on my PS4 (Trial), directly installed on internal drive.
  I delete game, all data files (profile, save, and so on), download again the game : same problem.
  FYI : EA Play application and Madden 20 (bought on Bluray) work fine, account is good.
  Tested on my Internet connexion and mobile connexion : same problem, since patch installed oct, 5 for me (but I didn't play between 1-5 oct)
- KardinalKain
  5 years ago
  Mine is on an external but it occasionally goes past the loading screen just to not allow me into any game mode on the home screen.
  - EA_Kent
    Community Manager
    5 years ago
    Hey everyone,
    
    It's been a couple days since I've seen any new posts come through on this thread. Are you still getting stuck at the same spot? If so, can you try starting up Madden NFL 21 with a different PSN ID on the same console, if possible?
    
    Let me know if you're also running into the same issue with a different account, or if that one is able to start up the game.
    
    Thanks!
    
    /Kent