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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

ruger76's avatar
ruger76
5 years ago

i’m having the same issue, i’m on ps4. Does anyone know a possible fix? i’m worried it’s gonna continue to do this for the games launch and i’ve yet to get a fix from EA after contacting them twice.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @ruger76. 

Do you have Madden installed on an external drive, or is it using the hard drive that was included in your PS4? 

/Kent

  • 411002388's avatar
    411002388
    5 years ago

    My madden 21 keep getting stuck on “bucking chinstrap” and it never gets past it and I’m on ps4

  • yogalak's avatar
    yogalak
    5 years ago

    @EA_Kent;
    For me, same problem on my PS4 (Trial), directly installed on internal drive.
    I delete game, all data files (profile, save, and so on), download again the game : same problem.
    FYI : EA Play application and Madden 20 (bought on Bluray) work fine, account is good.
    Tested on my Internet connexion and mobile connexion : same problem, since patch installed oct, 5 for me (but I didn't play between 1-5 oct)

  • KardinalKain's avatar
    KardinalKain
    5 years ago

    Mine is on an external but it occasionally goes past the loading screen just to not allow me into any game mode on the home screen. 

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey everyone, 

      It's been a couple days since I've seen any new posts come through on this thread. Are you still getting stuck at the same spot? If so, can you try starting up Madden NFL 21 with a different PSN ID on the same console, if possible? 

      Let me know if you're also running into the same issue with a different account, or if that one is able to start up the game. 

      Thanks!

      /Kent

      • will230194's avatar
        will230194
        5 years ago
        @EA_Kent I don't have another account on my xbox to try it on unfortunately. I have tried re installing the game both from the EA play app and from the Microsoft store and i get the same result everytime. I've been trying for a week not to play this game and have wasted hours of my trial trying to get it to work
    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      5 years ago
      @KardinalKain wrote:

      Mine is on an external but it occasionally goes past the loading screen just to not allow me into any game mode on the home screen. 

      @KardinalKain 

      Can you uninstall the game on your external, unplug it, and then check the internal to see if you have any save files there. Try installing the game and EA Play app on your internal drive and then attempt to launch the game. 

      Please let me know if this helps. 

      • hudman85's avatar
        hudman85
        5 years ago
        @EA_Blueberry wrote:
        @KardinalKain wrote:

        Mine is on an external but it occasionally goes past the loading screen just to not allow me into any game mode on the home screen. 

        @KardinalKain 

        Can you uninstall the game on your external, unplug it, and then check the internal to see if you have any save files there. Try installing the game and EA Play app on your internal drive and then attempt to launch the game. 

        Please let me know if this helps. 

        It doesn't.

        Mine is internal and doesn't work. Exact same issues mentioned in the posts in this thread. Loads to "Showtime" and stays there. Twice I've randomly gotten to the main menu only to not be able to launch any game mode. 4 hours of the trial done already. Not a chance I spend a penny on this game!

  • waqypaqy's avatar
    waqypaqy
    5 years ago

    This thread has been going on since August and yet here we are, begging for support from a billion dollar company. 

    • peorquejackass's avatar
      peorquejackass
      5 years ago

      I just want to try this game since the begining of the season, to see if it worths buying. 
      the season is almost over and never get to play this * trial.

      nice job ea

  • PlyrHater44's avatar
    PlyrHater44
    5 years ago

    I'm really tired of trying to play Madden 21 PC and it freezes after I pick my matchup on exhibition play. I'm about ready to request a refund. This game has given me nothing but problems since I purchased it. I called tech support and started a ticket. A tech specialist walked me thru some steps that were supposed to fix it. It didn't. I know I have more than enough requirements to run the game. I've played the game maybe 4 times since getting it in Sept.

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @OngoingConcept 

      I've seen some strange technical issues in the past where files for a game can be loaded up on both the internal and external by accident, so when it tries to pull data it either results in crashes or errors.

      My advice is to uninstall it from the external and then detach the external. Check to see if there are any files on the internal to uninstall. I do not recommend moving the files from external to internal, that doesn't seem to fix the technical errors I've troubleshooted with players in the past. 

      I can't guarantee it's going to resolve it for you, but if you're up to troubleshoot this and confirm for us whether it does or not that can at least save others the attempt.

      • jgofframs's avatar
        jgofframs
        5 years ago

        I just tried running the Madden 21 Trial on PC. I am using the Origin app, I have the EA Play Subscription and I also have no issues running Madden 20. I get two errors at the loading screen. The first is the "unable to connect to EA servers" error and the second is the "you are blocked from accessing onine features" error. I have to Alt-Tab out to Task Manager and manually close the Madden process in order to exit the game, since it won't load to the Main Menu. Also, despite never getting to the Main Menu, it is telling me while the game is loading that I only have 9 hours of gameplay left. I guess it is counting the times I've been stuck at the loading screen as "game time" lol. It would be great if this issue could get fixed and if I could get back to 10 hours of game time since I've yet to even browse the Main Menu for a single minute.

  • watty2786's avatar
    watty2786
    5 years ago
    @EA_Kent Any body help me with finding owed MUT Rewards content?

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