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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
4 years ago
@krosent7298 wrote:
@EA_Blueberry Hey, sorry for the late response. So all of these steps didn't help. Clearing the system cache, changing DNS, clearing Mac Address, restarting modem/router and launching the game from My Games/Apps. The first time the trial is installed, I get a EA disconnection message and then I get to the main menu but not able to select any of the modes. Once I force close the game and relaunch the game, that's when I'm stuck on the "Showtime!" loading screen and doesn't progress past this.

@krosent7298 

The team is planning to address this in an upcoming title update. What you're experiencing must be fixed by the development team and we've had trouble locating any workaround fixes in these forums. We don't expect players to wait much longer to get into the Play First Trial for Madden NFL 21. Thank you for your patience!

AlohaEinhorn's avatar
AlohaEinhorn
4 years ago

Its been 2 months already... How is this still not fixed?

I've got the PS4 version and the PS5 Trial active right now. I can't upgrade to the PS5 version and the trial isn't connecting to the servers. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @AlohaEinhorn The team has a fix in place for a future title update so now it's a waiting game. We can only ask you to hang in there for just a little bit longer, sorry for any confusion or frustration it's caused you and others. We'll absolutely update this thread when the fix is in to confirm whether it's helping players get into the game.

    Hope you enjoy watching the Championship games today!
  • tootster72's avatar
    tootster72
    4 years ago

    Far to little to late from EA as per usual. I won’t be investing in this game now, nor do I think I will bother with any other of your games as you are proving to be more and more unreliable. 

  • PSN_Steve's avatar
    PSN_Steve
    New Novice
    4 years ago

    Trial is Still broken. Running down my 10hrs free time and tried everything mentioned. Took 3 Months for EA to even acknowledge a problem.... even with so many having the problem.

    PS5 - ID is PSN_STEVE

    Last tried 00:30 Feb 1st 

    Loads into menu but not able to launch any game option

    Please put the fix out.....

  • Bardooley's avatar
    Bardooley
    4 years ago
    • Gamertag/PSN ID
    • Platform you play on
    • Last time you attempted to launch the game (date & time/timezone)\

    Gamertag: Bardooley

    Platform: PC

    Last Login: 1:08 PM EST 2/1/2021

  • MVP_2012_MVP's avatar
    MVP_2012_MVP
    4 years ago

    It's good to know. I bought EAPlay back in November. I had the error then and somehow one day it worked and never worked for the rest of the time I had the trial. I instantly cancelled it. Even when it dropped to 39$ I was skeptical about even buying the game then so I held off. I spent an hour of my 10 hour trial trying out different ways. I was about to purchase EAplay again but decided to check out the forums to see if they resolved this issue. I don't want to purchase EA play until they fix this. I'm glad I'm staying out of it. 

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