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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, @Gmballer42 

This was scheduled to be fixed in the February update. Is there any way you can un-install the game and re-install it to see if that has any positive effect? I'm curious if the previous version that's installed is still causing this, unless you installed the game after the latest update. 

Gmballer42's avatar
Gmballer42
5 years ago

Hi @EA_Blueberry 

I can confirm that I deleted and reinstalled the game. It still doesn't work. This seems like it should be a priority since it's affecting so many users. Is there any way to push out an incremental update with the fix? It's truly disappointing that this bug has persisted for this long ☹️

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