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xxzkullsxxwr89's avatar
xxzkullsxxwr89
5 years ago
Solved

Unable to load up Madden on EA Play First Play Trial - Stuck on loading screen

Every time I load up madden 21 ea access, The loading bar to get into the game freezes and my screen darkens. I tried redownloading the game still won’t work I have wasted 30 minutes of the ten hours...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    The full game is now LIVE on EA Play! If you do not see it available to download, please try power cycling your console and re-open the EA Play App to see it listed under The Vault. 

    Official tweet: https://twitter.com/EAPlay/status/1366810545677041665

    See you on the field! 

BabostainerBE's avatar
BabostainerBE
5 years ago

Hey @EA_Blueberry , I've been scrolling through the forum and while this start-up problem should've been fixed in the february update, I keep encountering it on my PS5. I can successfully load the game, but in the main menu I'm unable to start any game mode. Deleted the game and did re-installed it but it didn't fix it. And because of the trial period on my account I'm unable to even buy the Madden deluxe version that is on sale right now, because it says I'm the owner of the base game due to the trial. 

HagTaz83's avatar
HagTaz83
5 years ago

This has been going on for months and I keep seeing new people on here with the same problems...it's still not fixed!  I wasted my time keeping track on this forum for updates that haven't solved anything.

There are so many folks with the same issues and EA still hasn't addressed it.  These people are your customers, come on EA!

I am on Xbox Game Pass and did get lucky to try the game out when it was "free to play" for a few days and wow, the optimized version was not impressive at all IMO.  My game impression has nothing this forum and is strictly game play.

EA, you're big disappointment.

  • MVP_2012_MVP's avatar
    MVP_2012_MVP
    5 years ago

    OK so I found a fix that might help you guys.
    After this wasn't working for me in the fall I decided I would try to give it one more chance since it was Super Bowl Sunday. With my luck it did work. I was going to keep it running while I watched the superbowl because I feared having the same issues as I did before, but I didn't want to loose 4 hours of my trial so I turned it off. But sadly once I turned it on all the connection issues returned not being able to click on anything in the main menu screen. I did delete the game along with all my data stored in the saved files and then reinstalled it. I still wasn't able to get it to work.  However, this was my fix: Note I don't know if this is a permanent fix but so far I am currently playing it one more time.

    While the game is still running go to your playstation settings and playstation storage and open up your saved data and delete any files relating to madden 21. The application might restart doing this but when it loads up even if it says connection issues, just persist through those popups. When the main menu appears hopefully you will see a small menu appear on the bottom left that you didn't see the previous times...I think it was related to some sort of difficulty setting. Nontheless it should start up a video that will bring you to a Kansas City and Baltimore Ravens matchup where you are able to play the game. Also if this doesn't work the first time try these steps again since it might work. I am using a PS5 though.  EA hire me as a QA tester 🙂 

  • MVP_2012_MVP's avatar
    MVP_2012_MVP
    5 years ago

    Ok an update based off what I wrote yesterday.

    I'm glad I got to play 3 hours last night but that sucks this solution no longer works.

    Because now when you delete the save data and go back into the game the game freezes when the progress bar reaches 90%.

    I tried reinstalling the game too. 

    Now the game just crashes with an error report.

    I can no longer even get into the main menu,

    Hopefully it could be that they are working on it.

    But for now it no longer works ☹️ 

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